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WordPress Images Dont Seem to be Higher Resolution

This topic has 16 replies, 2 voices, and was last updated 10 months ago ago by Rose Tyler

Mitul

Participant

January 4, 2024 at 11:27

Hi

Images I upload (to replace any demo theme images), doesnt seem to be uploading at good resolution, even though i dont optimize them.

I want to know the reason and seek for a solution. Is there anything i am missing or lacking while uploading images?

Please help.

Thanks.

#378530 Copied Theme version: 9.2.5

15 Answers

Rose Tyler

Support staff

January 4, 2024 at 11:57

Hello, Mitul,

Thank you for reaching out to us with your concern regarding image resolution on your website.

Could you please specify which image you are referring to, and on which particular page it is located? To assist you more effectively, we kindly request that you provide us with temporary wp-admin access. This will enable us to review your settings and address your concerns accurately.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#378535 Copied

Mitul

Participant

January 4, 2024 at 14:57

Hi

Thanks for your reply

Home page itself if you see the banner of a gourmet basket, the small circle images below that too. https://obxgourmet.com/

See the blue banner image here https://obxgourmet.com/payment-policy/

It looks pixellated

Something is missing.

Please have a look and let me know if anything needs to be done, please do so.

Admin credentials are given.

Thank you.

Please contact administrator
for this information.

#378573 Copied

Rose Tyler

Support staff

January 4, 2024 at 15:26

Hello, Mitul,

We appreciate your prompt response.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#378578 Copied

Mitul

Participant

January 5, 2024 at 16:46

Hi

Thank you for your reply.

I believe the image is 300px in height. See here https://prnt.sc/vh7yN4eACv5k

Not stretched image.

This is not about only those banner images. There are also few more images added by me, are all somehow looks like auto-optimized.

Is there anything thats missed or needs fixing?

Thanks

#378783 Copied

Rose Tyler

Support staff

January 5, 2024 at 17:07

Hello, Mitul,

The height currently depends on screen size, for example, https://prnt.sc/TlTwiSXKrz1d and https://prnt.sc/XIlihKOX5xH6

Regarding the issue with all images, we have not identified any factors within our theme that would cause such undesirable behavior. Therefore, we suggest that you reach out to your hosting provider for further assistance. Additionally, it may be beneficial to contact WordPress support for their expertise.

To ensure that the issue is not stemming from our theme, you may consider activating an alternative theme. This can be done by navigating to Appearance > Themes in your WordPress dashboard. Once a different theme is activated, please observe if the images are displayed correctly.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#378793 Copied

Mitul

Participant

January 13, 2024 at 08:44

Hi

I think its crunching them when we upload.

Can we stop crunching images in wordpress? It may be doing it by default for all. Can we disable that?

#379780 Copied
Rose Tyler

Support staff

January 14, 2024 at 09:29
Hello, Mitul,

Thank you for reaching out to us with your concern about image crunching in WordPress.

WordPress automatically compresses images upon upload to optimize website performance and speed. However, if you wish to disable this feature, you can do so by adding a small code snippet to your child theme’s functions.php file. Please note that modifying the functions.php file should be done with caution, and via FTP, and it is recommended to back up your website before making any changes.

Here is the code you can add to your functions.php file to prevent WordPress from compressing your images:
```
add_filter('jpeg_quality', function($arg){return 100;});
add_filter('wp_editor_set_quality', function($arg){return 100;});
```
This code sets the JPEG quality to 100, effectively stopping WordPress from compressing your JPEG images.

If you are not comfortable adding the code yourself or if you encounter any issues, we recommend contacting WordPress support or a professional developer for assistance.

Should you require additional support, please do not hesitate to contact the WordPress support team.

Best Regards,
8Theme’s Team
#379838 Copied
Mitul

Participant

January 17, 2024 at 15:32

Hi

I couldnt find it. As you already have an access to our admin panel, could you please do the same and show me where these needed to be done so that i can change next time if needed.

Thanks.

#380253 Copied

Rose Tyler

Support staff

January 17, 2024 at 16:34

Hello, Mitul,

Please accept our apologies, but your inquiry falls outside the scope of our theme’s support responsibilities. We have provided you with a response recommended by WordPress support. If it does not work or you are unsure how to implement it, we advise you to contact WordPress support services for further assistance.

Kindly note that modifications to the files exceed the level of support we offer, as we only service the default functionality of our theme.

Best Regards,
8Theme’s Team

#380267 Copied

Mitul

Participant

January 19, 2024 at 01:19

Hi

There are many functions.php and i am confused which one to change. So i did not change yet.

Thank you.

#380514 Copied

Rose Tyler

Support staff

January 19, 2024 at 09:12

Hello, Mitul,

Please be informed that the functions.php file you are inquiring about is located within the /wp-contents/themes/xstore-child directory.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#380554 Copied

Mitul

Participant

January 19, 2024 at 14:14

Hi,

So do you mean, I need to change through FTP in that file?

or is it available through Theme Editor in wp-admin?

Thanks

#380604 Copied

Rose Tyler

Support staff

January 19, 2024 at 14:19

Hello, Mitul,

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Best Regards,
8Theme’s Team

#380605 Copied

Mitul

Participant

January 20, 2024 at 04:10

So you recommend to use FTP to download the file, edit it and re-upload through FTP?

#380665 Copied

Rose Tyler

Support staff

January 20, 2024 at 12:13

Hello, Mitul,

Yes, you are right.

Best Regards,
8Theme’s Team

#380703 Copied
Tagged: high resolution images, image resolution issues, woocommerce best sellers, woocommerce themes, wordpress image quality, wordpress themes
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