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Facing issue in installing and activating the plugins

This topic has 6 replies, 2 voices, and was last updated 10 months, 2 weeks ago ago by Tony Rodriguez

Gaurav

Participant

January 5, 2024 at 06:24

I purchased the theme yesterday. I installed and registered the theme with purchase code. I am facing issue in installing the “XStore Core” plugin and all other plugins. An error comes stating – “Oops it looks something went wrong. Please check your system requirements first. In case it will happened again, please, contact us 8theme.com”.

Upon checking the system requirements, all seems good.

System requirement-

Environment Requirement System
API server connection: success success
WP File System: direct direct
PHP version: 7.4 7.4.33
WordPress version: 5.8.2 6.4.2
Memory limit: 128M 256M
Max execution time: min (120-180) 300
Max input vars: min (1000-2000) 2000
Upload max filesize: 10M 20M
../Uploads folder: writable writable
OpenSSL version: 1.0 1.1.1
GZIP compression: enable enable
file_get_contents( ): enable enable
wp_remote_get( ): enable enable
DOMDocument enable enable

Kindly help me in this regard.

Thanks

#378632 Copied Theme version: 9.2.5 WooCommerce version: 8.4.0

5 Answers

Tony Rodriguez

Support staff

January 5, 2024 at 08:41

Hello, @Gaurav,

Thank you so much for purchasing our theme and contacting our support center.

We apologize for the inconvenience you’ve encountered. It appears that something has gone awry. We kindly ask that you first disable 3rd party plugins (including Kirki Customizer Framework plugin) on the site. After that again activate the XStore Core plugin on your site.

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.

You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Thank you for your understanding and cooperation.

We look forward to hearing from you soon. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#378652 Copied

Gaurav

Participant

January 5, 2024 at 09:36

Ok. I am trying it.

There is another issue. I am unable to apply Xstore patches.

For it, I am sending you some details in private content area. Please see and fix the issue.

Please contact administrator
for this information.

#378662 Copied

Tony Rodriguez

Support staff

January 5, 2024 at 09:58

Hello, @Gaurav,

We have recently conducted a thorough review of your website and discovered that the issue you are experiencing is due to an SSL problem. Upon further inspection, we identified a “Mixed Content error” in the console. This indicates that while SSL is configured on your website from the server end, your site URL has not been set as HTTPS.

Please refer to the attached screenshot for more details: https://ibb.co/wpZQGr7

We kindly request you to contact your hosting provider and ask them to change the “WordPress Address (URL) & Site Address (URL)” to HTTPS. Once this change has been made, please clear your browser cache and check your site again.

Best Regards,
8Theme’s Team

#378663 Copied

Gaurav

Participant

January 5, 2024 at 10:14

WordPress Address (URL) & Site Address (URL)” are already set to HTTPS .

Plz check the private message.

Thanks

Please contact administrator
for this information.

#378666 Copied

Tony Rodriguez

Support staff

January 5, 2024 at 11:23

Hello, @Gaurav,

We hope this message finds you well.

We are currently experiencing difficulties accessing the wp-admin backend of your website. Enclosed, please find screenshots that illustrate the issue we have encountered. https://ibb.co/84rJN1q

We kindly request that you reach out to your hosting service provider to address this matter. Once the access issue has been resolved, we will be able to conduct a thorough review of your settings and offer a more precise solution.

Thank you for your prompt attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#378675 Copied
Tagged: activating woocommerce plugins, fix woocommerce plugin issues, plugin installation issues, troubleshooting woocommerce templates, woocommerce installation problems, wordpress plugin activation, wordpress woocommerce templates
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