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We will share admin privileges as requested.

This topic has 10 replies, 3 voices, and was last updated 10 months ago ago by Rose Tyler

pip

Participant

January 12, 2024 at 02:37

Hello? Thanks for your help.

We will share the admin ID and PW as shown below, so please fix it quickly.

1.The background color of the header still does not change.

2. The logo in the header and the sticky function in the main menu are not reflected.

As of now, the problem is above.

#379651 Copied Theme version: 9.2.5 WooCommerce version: 8.4.0

9 Answers

Tony Rodriguez

Support staff

January 12, 2024 at 12:15

Hello, @pip,

Thank you for using our theme and for contacting us.

The issues with the header background color, logo alignment, and the sticky function in the main menu were related to a third-party plugin, namely “XStore Advanced Sticky Header,” which was conflicting with the default settings provided by XStore.

To resolve these concerns, we recommend deactivating the “XStore Advanced Sticky Header” plugin, as the XStore theme inherently includes default settings for the Sticky Header functionality. Upon deactivating the plugin, you should observe that all desired changes in the header, including background color and logo alignment, are functioning correctly.

You have made customizations using the “Multiple Header” feature, you can easily edit the header for the Front page by following these steps:

a)Navigate to Theme Options.
b)Select “Header Builder.”
c)Choose “Multiple Headers.”
d)Locate and edit the custom header associated with the Front page.

Visual reference:
https://imgur.com/a/uoibfED
https://imgur.com/a/nbhUpyZ
https://imgur.com/a/If4YYWk

By following these instructions and deactivating the mentioned third-party plugin, you should be able to enjoy a seamless and well-functioning header on your website.

Kind Regards,
8theme team

#379694 Copied

pip

Participant

January 18, 2024 at 05:11

1. There is no color palette in the Main Header WCAG Control of the main header of Header Sticky.

2. White color is not specified in the color palette in the main header.

#380314 Copied

Rose Tyler

Support staff

January 18, 2024 at 12:33

Hello,

We appreciate your prompt response.

Upon reviewing your website, we have observed that there are two distinct header configurations in use, as evidenced by the screenshot provided: https://prnt.sc/F3jQ41BeYXtI. It appears that a default header is applied across the majority of the pages, with an exclusive header designated for the Home page.

To assist you effectively, we kindly request that you provide us with a more comprehensive description of the specific changes or enhancements you wish to achieve with these headers. Your detailed input will enable us to tailor our support to meet your exact requirements.

Kind Regards,
8theme team

#380399 Copied

pip

Participant

January 19, 2024 at 00:33

hello? Thanks for your help.

But I’m having trouble sending you the video. Accordingly, I would like to request assistance by providing the administrator information as requested.

We look forward to your assistance and resolution of the problem.

thank you

Please contact administrator
for this information.

#380512 Copied

Rose Tyler

Support staff

January 19, 2024 at 09:07

Hello,

We hope this message finds you well.

We would like to gently remind you to exercise caution when sharing sensitive information. Please refrain from posting private details, such as login credentials, in public areas of our platform that are accessible to all users. To ensure the security of your private data, we have taken the liberty of editing your recent message and relocating the wp-admin access information to a secure Private Content section.

Additionally, we have encountered difficulties when attempting to log in using the provided wp-admin credentials. Kindly review the access details at your earliest convenience and supply us with the correct information so that we may proceed without delay. For your reference, here is a screenshot illustrating the issue we are facing: https://prnt.sc/Txw56NhPO-Dy.

Furthermore, if you have completed the recording of a video as previously discussed, please upload it to a file-sharing service of your choice, such as https://wetransfer.com/, and share the download link with us.

We appreciate your prompt attention to these matters and look forward to your cooperation in resolving them efficiently.

Kind Regards,
8theme team

#380551 Copied

pip

Participant

January 22, 2024 at 02:32

I will send you the administrator account again as follows. I would really appreciate it if you could access the site and make changes.

This work is important to me and needs quick improvement.

Please contact administrator
for this information.

#380832 Copied

Rose Tyler

Support staff

January 22, 2024 at 08:25

Hello,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your message and moved wp-admin access into the Private Content area.

Furthermore, we have noticed that our previous requests for a video recording to better understand your needs have not been addressed. Despite our inquiries, your responses have not provided the clarity we require to assist you effectively. To ensure we can offer the most appropriate support, we kindly ask for a more detailed explanation of the issues you are facing.

Regarding your concerns:

1/ “There is no color palette in the Main Header WCAG Control of the main header of Header Sticky.” – We have reviewed the settings and did not identify any issues with the Sticky header. For your reference, here is an example of the Sticky header settings we tested on your site: https://prnt.sc/BPTl9D-MNbfi (Theme Options > Header Builder > Advanced Header Sticky > General).

2/ “White color is not specified in the color palette in the main header.” – The White color option is indeed available, as shown here – https://prnt.sc/N4VSBgv4fxtK

To provide you with the most efficient assistance, we request that you offer a more comprehensive description of the support you require. Your detailed input will enable us to address your needs promptly and accurately.

We appreciate your cooperation and look forward to your response.

Kind Regards,
8theme team

#380845 Copied

pip

Participant

January 22, 2024 at 08:38

hello?

There was a mistake when I provided information.
The URL for the problem was provided incorrectly.

We will inform you again as follows.

Providing the information below makes it difficult to solve the problem on your own and you do not have much time.

hope you understand.

Please help again.

Please contact administrator
for this information.

#380847 Copied

Rose Tyler

Support staff

January 22, 2024 at 09:51

Hello,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area – https://prnt.sc/d5u598OnUD8k
We’ve edited your message and moved wp-admin access into the Private Content area.

You have 2 headers – https://prnt.sc/yyQoFeDp3Fk3 , for the Home page and for other pages. we’ve checked and the settings work fine, for example, we have edited settings of the Default header. Please check this page https://en.bes-ser.com/product-category/bundles/ (do not forget to clear browser cache.
1/ Main header https://prnt.sc/3bnFzAqEiqrh > https://prnt.sc/mguh1cojmmdr
2/ Sticky header – https://prnt.sc/gX3x8kb_rvDy > https://prnt.sc/k1DjA4bHuIrf

Should you encounter any further issues or have additional inquiries, do not hesitate to provide a detailed description along with relevant screenshots for assistance.

Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

We appreciate your attention to this matter and are here to support you.

Kind Regards,
8theme team

#380867 Copied
Tagged: admin privileges sharing, advanced woocommerce features, best selling woocommerce themes, customizable woocommerce themes, efficient woocommerce management, premier woocommerce solutions, user-friendly woocommerce designs
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