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Video comes up when I would like to activate XStore

This topic has 4 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Rose Tyler

Frederik

Participant

January 14, 2024 at 11:40

Video comes up when I would like to activate XStore and I can’t get around this in any way.

#379857 Copied Theme version: 9.2.5 WooCommerce version: 8.4.0

3 Answers

Rose Tyler

Support staff

January 14, 2024 at 14:04

Hello, Frederik,

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue where a video pops up when you attempt to activate the XStore theme, and this is preventing you from proceeding further.

We apologize for any inconvenience this may have caused you. To assist you effectively, could you please provide us with a bit more detail about the problem? Specifically, it would be helpful to know the following:
– What device and browser do you use?
– Could you record a video of the problem?

The popup with the video should have a Close X button on the right or left top side.

Thank you for your patience and cooperation. We look forward to assisting you and ensuring a smooth experience with our XStore theme.

Best Regards,
8Theme’s Team

#379865 Copied

Frederik

Participant

January 14, 2024 at 17:48

I found a solution to the problem, I had to resize the screen so it was set to 90% instead of 100%.

#379888 Copied

Rose Tyler

Support staff

January 15, 2024 at 08:26

Hello, Frederik,

Thank you for letting us know.

Best Regards,
8Theme’s Team

#379904 Copied
Tagged: video activation guide, woocommerce xstore activation, wordpress video assistance, wordpress woocommerce templates, xstore activation, xstore activation issue, xstore video tutorial
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