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Theme is not working the way it was shown in demo

This topic has 14 replies, 2 voices, and was last updated 11 months, 1 weeks ago ago by Rose Tyler

Poy TB

Participant

January 17, 2024 at 14:08

Theme is not working the way it was shown in demo

Please, contact administrator
for this information.

#380237 Copied Theme version: 9.2.6 WooCommerce version: 8.5.1

13 Answers

Rose Tyler

Support staff

January 17, 2024 at 14:49

Hello,

Thank you for reaching out to us. We are sorry to hear that you are experiencing issues with your theme not functioning as demonstrated in our demo.

Your site is under maintenance mode, so we can’t check it.

To assist you effectively, could you please provide us with temporary wp-admin access?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#380242 Copied

Poy TB

Participant

January 17, 2024 at 14:57

Please contact administrator
for this information.

#380244 Copied

Rose Tyler

Support staff

January 17, 2024 at 15:10

Hello,

We appreciate your prompt response.

We kindly ask that you review the current menu – https://prnt.sc/mOXHzI9Z15K_

Additionally, we suggest that you consider create and edit the product description using Elementor https://prnt.sc/8zC7flX5xzmi

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#380248 Copied

Poy TB

Participant

January 17, 2024 at 15:41

It is looking good. Can you please tell me what was the issue?

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for this information.

#380255 Copied

Poy TB

Participant

January 17, 2024 at 15:43

Still not working

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for this information.

#380256 Copied

Rose Tyler

Support staff

January 17, 2024 at 16:29

Hello,

We regret to hear that you are experiencing worsening issues. To assist us in diagnosing the problem, could you kindly clear your cache and provide us with screenshots of the difficulties you are encountering?

Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

We appreciate your cooperation.

Kind Regards,
8theme team

#380266 Copied

Poy TB

Participant

January 17, 2024 at 17:04

Added the screenshots

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for this information.

#380276 Copied

Rose Tyler

Support staff

January 17, 2024 at 19:57

Hello,

Upon reviewing your website’s Home page, we have not observed the issues you referenced. We kindly ask that you inspect the Private Content section for further details.

It appears that clearing your browser’s cache may resolve the difficulties you are encountering. Additionally, we recommend updating your browser to the latest version—we utilize Google Chrome for optimal performance—and disabling any extraneous browser extensions that could potentially interfere with your site’s functionality.

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

Please contact administrator
for this information.

#380291 Copied

Poy TB

Participant

January 17, 2024 at 20:10

Please check now

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for this information.

#380294 Copied

Poy TB

Participant

January 17, 2024 at 20:11

Please use incognito mode.

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for this information.

#380295 Copied

Rose Tyler

Support staff

January 17, 2024 at 20:14

Hello,

Private Content

Kind Regards,
8theme team

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for this information.

#380296 Copied

Poy TB

Participant

January 17, 2024 at 22:17

All looks good.

Please contact administrator
for this information.

#380305 Copied

Rose Tyler

Support staff

January 18, 2024 at 08:28

Hello,

You’re welcome!

Kind Regards,
8theme team

#380338 Copied
Tagged: best selling woocommerce themes, demo mismatch woocommerce themes, resolve woocommerce theme problems, theme functionality issues, troubleshooting woocommerce themes, woocommerce theme not working
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