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The site is extremely slow in incognito window and google speed insights

This topic has 4 replies, 2 voices, and was last updated 10 months ago ago by Tony Rodriguez

Pedro Paulo

Participant

January 22, 2024 at 14:12

Gentlemen, something unexpected happened on my website, when I am logged in as an administrator the website works normally, all functions. However, when I log in as an incognito window it becomes broken, extremely slow, initially I thought it was the WP Rocket cache, I cleared the cache and the problem continued. In the WP Rocket settings, I followed exactly the instructions you gave me and which are in the Thema documentation. Can you help me with this matter please, that’s all I need for my website to work perfectly.

Please, contact administrator
for this information.

#380891 Copied Theme version: 9.2 WooCommerce version: 8.5.1

3 Answers

Tony Rodriguez

Support staff

January 23, 2024 at 06:08

Hello, @Pedro Paulo,

Thank you so much for purchasing our theme and contacting our support center.

We have carefully investigated the concerns you raised regarding the slow performance and functionality issues on your website. Our team has conducted a thorough review in both incognito and standard browsing modes, including tests with administrative access. We regret to inform you that we were unable to replicate the problems you have described.

To ensure optimal performance when revisiting your site, we kindly suggest that you clear your browser’s cache, as this may resolve any issues related to cached data.

For your convenience, we have recorded a video demonstrating the functionality of your site, which can be viewed at the following link: https://www.veed.io/view/ac46a8b6-f33b-40b7-8403-bd17eecbbf17?sharingWidget=true&panel=share

Should you have any further questions or require additional assistance, please do not hesitate to contact me directly. We are committed to providing you with the support you need and are happy to discuss any specific concerns you may have.

Yours sincerely,
The 8Themes Team

#380940 Copied

Pedro Paulo

Participant

January 23, 2024 at 15:18

Thank you very much for the answer, I managed to identify the problem, it was a conflict with the server cache. Thanks

I have one more question, I can’t translate the term “The following problems were found:” this term by loco translate it is not in the theme nor in “xcore”

Can you tell me where I translate this term?

see the attached image:

https://adegabartolomeu.com.br/wp-content/uploads/2024/01/55.png

Please contact administrator
for this information.

#381005 Copied

Tony Rodriguez

Support staff

January 24, 2024 at 05:57

Hello, @Pedro Paulo,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to see the changes.

Additionally, we have translated the text as per your request within the Loco Translate section, specifically in the Plugins > WooCommerce plugin language file, and have saved the settings accordingly.

For your reference, please find attached an image illustrating the update. https://ibb.co/ZSCH3Wp & https://ibb.co/TP2ZQsF

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#381040 Copied
Tagged: google speed insights, incognito window issue, page load speed, slow site speed, website performance optimization, wordpress speed solutions, wordpress woocommerce templates
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