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AMP Site not working correctly on IOS, possibly other devices too

This topic has 12 replies, 2 voices, and was last updated 10 months, 3 weeks ago ago by Rose Tyler

gcl

Participant

January 24, 2024 at 15:37

Hi,

I have had to disable AMP, the reason is when clicking on a category it would then redirect to a product page without staying on the category page for long.

I would like to use AMP since it will increase our page speed but this issue makes it unusable, please could you look into this.

#381123 Copied Theme version: 9.2.6

11 Answers

Rose Tyler

Support staff

January 24, 2024 at 16:08

Hello,

We appreciate you contacting us regarding your concern.

To assist us in understanding the issue more clearly, we kindly request that you capture a video demonstrating the behavior you have mentioned. Once recorded, please upload the video to the file-sharing service available at https://wetransfer.com/. After uploading, share the generated URL with us.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#381127 Copied

gcl

Participant

January 24, 2024 at 16:31

Please see private content

Please contact administrator
for this information.

#381134 Copied

Rose Tyler

Support staff

January 24, 2024 at 17:00

Hello,

Could you please navigate to the “Theme Options” under the “General/Layout” section and disable the “Mobile Optimization” feature?

Additionally, to ensure that all changes are accurately reflected on the website, we advise clearing all forms of cache. If possible, we recommend temporarily deactivating any caching plugins and suspending CDN caching until all modifications to the site are complete. This step is crucial as it will prevent any potential caching issues from interfering with the troubleshooting process.

Best Regards,
8Theme’s Team

#381145 Copied

gcl

Participant

January 25, 2024 at 11:35

I have disabled the CDN and also disabled the “Mobile Optimization”. I am trying to “Load Javascript Deferred” however, when I do this the same issue occurs and when clicking a category is goes onto a product page. Is there any javascripts I could exclude so that this doesn’t happen?

Please contact administrator
for this information.

#381218 Copied

Rose Tyler

Support staff

January 25, 2024 at 12:12

Hello,

We would like to express our gratitude for your use of our theme and for the positive rating you have provided.

We noticed that you might be utilizing the WPRocket plugin. Based on our experience with other clients, we recommend the following solution: If you have enabled the ‘Load JavaScript deferred’ option, it is necessary to also activate the ‘Combine JavaScript files’ option. Should you encounter any difficulties enabling the ‘Combine JavaScript files’ option, please consider disabling the ‘Load JavaScript deferred’ option as shown here: https://prnt.sc/26d546e.

If the above solution does not resolve your issue, we kindly suggest reviewing this informative article from WPRocket: https://docs.wp-rocket.me/article/1326-using-amp-plugins. For additional support and personalized assistance, please do not hesitate to reach out to the WPRocket support team directly.

We are committed to ensuring a seamless experience with our theme and are here to assist you with any further inquiries or concerns you may have.

Best Regards,
8Theme’s Team

#381225 Copied

gcl

Participant

January 26, 2024 at 17:17

For now I have deactivated wp rocket because customers can’t use the site properly, it seems the site is changing between amp and non amp. Please see video in private content, when selecting a product category it then loads up the product without clicking it, then in the final video you can see the product can not be added to the cart and the add button just keeps loading.

Please contact administrator
for this information.

#381352 Copied

Rose Tyler

Support staff

January 26, 2024 at 17:30

Hello,

We kindly request that you provide us with temporary administrative access to the WordPress dashboard.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#381355 Copied

gcl

Participant

January 27, 2024 at 00:07

Hi,

Please see private area.

Thanks

Please contact administrator
for this information.

#381361 Copied

Rose Tyler

Support staff

January 27, 2024 at 09:39

Hello,

We hope this message finds you well.

We are currently experiencing difficulties with the login process, as illustrated in the screenshot provided here: https://prnt.sc/KGs02k4exCVd. We would greatly appreciate your prompt attention to this matter to resolve the issue.

Thank you for your assistance.

Best Regards,
8Theme’s Team

#381381 Copied

gcl

Participant

January 27, 2024 at 10:07

Sorry, my fault. Please try again with same credentials.

#381382 Copied

Rose Tyler

Support staff

January 27, 2024 at 10:45

Hello,

Please watch a video from mobile in the Private Content area.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#381385 Copied
Tagged: amp site issues, amp site on ios, fix amp site errors, ios wordpress problems, woocommerce amp ios issues, woocommerce templates errors, wordpress amp troubleshooting
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