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Product Video is not displaying after installing Additional Variation Images Gallery for WooCommerce

This topic has 3 replies, 3 voices, and was last updated 8 months, 2 weeks ago ago by Andrew Mitchell

Mohit Prajapati

Participant

January 25, 2024 at 08:10

I’ve production variation and also different gallery images for those variation. So I’ve installed Additional Variation Images Gallery for WooCommerce plugin to get the functionality. But after installing this plugin video is not being displayed on product page.

#381181 Copied Theme version: 9.2.6

2 Answers

Tony Rodriguez

Support staff

January 25, 2024 at 10:08

Hello, @Mohit Prajapati,

Thank you so much for purchasing our theme and contacting our support center.

1/ We would like to inform you that the use of a third-party plugin for the variation gallery is not necessary. The functionality you require can be accessed directly through our platform. Please navigate to XStore >> Theme Settings >> WooCommerce (Shop) >> Single Product Builder, and enable the ‘Variation Gallery’ option to utilize this feature.

Furthermore, please be advised that when the ‘Variation Gallery’ is activated on a product page, the display will be limited to the Variation Image Gallery exclusively. This means that the product video and the standard product gallery will not be displayed concurrently with the Variation Image Gallery.

2/ If you wish to use the Additional Variation Images Gallery for WooCommerce plugin then

Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

3/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#381199 Copied

Andrew Mitchell

Support staff

March 8, 2024 at 12:43

Dear Mohit Prajapati,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#386086 Copied
Tagged: additional variation images, best selling woocommerce, gallery installation problem, product video issue, variation images gallery, woocommerce themes, woocommerce troubleshooting
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Product Video is not displaying after installing Additional Variation Images Gallery for WooCommerce

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