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The layout of the product is broken and I would like to restore it to its previous state.

This topic has 4 replies, 2 voices, and was last updated 10 months ago ago by Tony Rodriguez

pip

Participant

January 26, 2024 at 00:23

1. I made the ‘Additional Description’ item invisible in Single Product Builder, saved it, and reflected it, but the layout of the actual product was ruined.

2. To edit again, I went to Single Product Builder and searched for the ‘Additional Description’ item, but I did not see it.

#381280 Copied Theme version: 9.2.6 WooCommerce version: 8.5.2

3 Answers

Tony Rodriguez

Support staff

January 26, 2024 at 09:02

Hello, @pip,

Thank you for contacting us and for using XStore.

1/ To better understand and address your concern, we kindly request that you provide a screenshot illustrating the issue at hand. This will enable us to examine the problem more closely and offer an effective resolution.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

2/ Please record a video of the problem for a better understanding. Upload it on a file sharing service, for example – https://wetransfer.com/ , and provide us with a URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction and look forward to resolving your issue promptly.

Yours sincerely,
The 8Themes Team

Please contact administrator
for this information.

#381308 Copied

pip

Participant

January 26, 2024 at 11:27

Hello

I uploaded the screenshot to
https://ibb.co/7Qym81G
you mentioned.

Additionally, we inform you of the guest account in your domain as follows:

See private content area.

Please resolve it quickly.

thank you

Please contact administrator
for this information.

#381320 Copied

Tony Rodriguez

Support staff

January 26, 2024 at 14:11

Hello, @pip,

Thank you for your response.

Upon a thorough review of your website, we are pleased to inform you that we have not identified any issues. It has come to our attention that you are utilizing the default single product page configuration available within the XStore theme options for WooCommerce. For your reference, please find a screenshot of the settings here: https://ibb.co/njDYZ1L

Additionally, we have verified that both the product short and long descriptions are displaying as intended on the single product page. You may review the appearance of the long description at the following links: https://ibb.co/JnJjPqw and https://ibb.co/0V1fQnt -The short description can be observed here: https://ibb.co/jRd2xQW and https://ibb.co/CvwYdb5

Should you continue to experience any difficulties, we kindly request that you provide us with a detailed description of the issue, accompanied by relevant screenshots or a video. This will enable us to understand your specific needs or the desired outcome you wish to achieve. With this information, we will be better equipped to offer further assistance and support.

We appreciate your cooperation and look forward to resolving any concerns you may have.

Best Regards,
The 8Theme Team

#381331 Copied
Tagged: broken woocommerce template, fix woocommerce layout, previous state woocommerce, product layout repair, restore wordpress template, wordpress layout restoration
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