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Some strings are not showing up for translation with WPML

This topic has 7 replies, 2 voices, and was last updated 9 months, 3 weeks ago ago by Rose Tyler

Mark van Dam

Participant

January 26, 2024 at 14:59

Hi there,

Thanks in advance for taking the time to help me out. We are running a Dutch website on avstyle.nl and are translating it with WPML to English on avstyle.com. About 99% of the website is translated and it works like a charm. However, there are a few links and buttons not showing up for translation or, more likely, I can’t find them.. can you please take a look and point me in the right direction?

For example on this English page: https://avstyle.com/svs/ in the section “Prime Series” on the right is a tooltip image. When you hover on the tooltip (+) the text and button are in English as expected, but the button “Select options” links to the Dutch product page: https://avstyle.nl/producten/svs-prime-tower/. This should be https://avstyle.com/products/svs-prime-tower/.

Another example is on the English homepage https://avstyle.com, first section. There is a “Order now” button for the VanityPro. The text on the button is translated correctly, but the link redirects to the Dutch product page (https://avstyle.nl/producten/audiopraise-vanity-pro/). This should be https://avstyle.com/products/audiopraise-vanitypro/.

There are a few more different examples of strings that I can’t figure out to translate, but most likely they all work the same. If you can point me in the right direction I can probably figure out the rest.

Thanks a lot and kind regards,
Mark

Please, contact administrator
for this information.

#381335 Copied Theme version: 9.2.6 WooCommerce version: 8.5.2

6 Answers

Mark van Dam

Participant

January 26, 2024 at 15:05

Some images to clarify what I mean:

https://ibb.co/vJvDqTn
https://ibb.co/KVB6ktp

#381336 Copied

Rose Tyler

Support staff

January 28, 2024 at 08:25

Hello, Mark van Dam,

We appreciate your patience and thank you for reaching out to us, as well as for choosing XStore for your needs. Please accept our apologies for the delay in our response.

To proceed further, we kindly request that you provide us with your FTP access credentials. Specifically, we need the following information: FTP host, FTP username, FTP password, FTP port, and the type of FTP encryption you are using. Should you require any assistance in obtaining these details, we recommend contacting your hosting provider, who will be able to assist you in setting up the necessary credentials.

Additionally, we suggest that you get in touch with WPML support to seek their assistance as well.

Thank you for your cooperation.

Warm regards,
The 8Theme Team

#381404 Copied

Mark van Dam

Participant

January 29, 2024 at 17:45

Hi,

Thank you for getting back to me. Attached, in the private area, is the requested FTP information. A full backup has been made, so feel free to move about. Please keep in mind it is a “live” website.

I’ve been in contact with WPML support as well. They suggested running a feature to detect strings while browsing the website. I’ve tried this, but it results in hundreds of additional strings that don’t need translation and it’s hard to find the correct ones. So I was hoping you know where I can find these specific strings so I can translate them and point the URL to the correct page.

Kind regards,
Mark

Please contact administrator
for this information.

#381604 Copied

Rose Tyler

Support staff

January 30, 2024 at 10:12

Hello, Mark van Dam,

The issue has been resolved. Kindly verify at your earliest convenience.

Warm regards,
The 8Theme Team

#381731 Copied

Mark van Dam

Participant

January 31, 2024 at 12:18

Hi Rose,

Thank you! It seems to be working fine:-) May I ask, what was the issue? And what can I do myself to fix this in the future?

Thanks again and kind regards,
Mark

#381927 Copied

Rose Tyler

Support staff

January 31, 2024 at 13:00

Hello, Mark van Dam,

You’re welcome!

Our developers will implement the necessary fix in the forthcoming update of the theme.

Warm regards,
The 8Theme Team

#381937 Copied
Tagged: missing strings wpml, woocommerce wpml problems, wordpress templates translation, wordpress wpml string issues, wpml translation issues, wpml woocommerce fixes
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