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Product page accordion error - by Ilya - on WordPress WooCommerce support

This topic has 9 replies, 4 voices, and was last updated 9 months, 3 weeks ago ago by Andrew Mitchell

Ilya

Participant

January 28, 2024 at 13:57

As you can see, accordion is not working which was build in product page
https://imgur.com/a/YjdkcBW

Please, contact administrator
for this information.

#381424 Copied Theme version: 9.2.5 WooCommerce version: 8.5.2

8 Answers

Ilya

Participant

January 28, 2024 at 14:01

Tried to update the theme to latest 9.2.6. version but that didn’t help

#381425 Copied

Rose Tyler

Support staff

January 28, 2024 at 15:26

Hello, Ilya,

We appreciate your reaching out and for your continued use of XStore.

1. We are currently unable to log in using the credentials provided. Kindly verify the accuracy of the login details and furnish us with the correct information. You can view the issue we encountered here: https://prnt.sc/6XhZCiDKFxNL.

2. Have you experienced this issue when employing the default WooCommerce theme, Storefront, on your website? You can check this by navigating to Appearance > Themes in your dashboard.

3. Additionally, please ensure that the issue is not a result of any third-party plugins installed on your website.

We thank you for your attention to these matters and look forward to your prompt response.

Kind Regards,
8theme team

#381433 Copied

Ilya

Participant

January 28, 2024 at 15:30

i dont use anny 3rd party plugins

Please contact administrator
for this information.

#381434 Copied

Luca Rossi

Support staff

January 28, 2024 at 15:33

Dear Ilya,

We hope this message finds you well. We would like to inform you that the most recent compatible version of WPBakery Builder is 7.4. We kindly request that you proceed with updating it at your earliest convenience.

Best regards,
The 8Theme Team

#381435 Copied

Ilya

Participant

January 28, 2024 at 15:39

https://imgur.com/a/sGVGha3

can’t update it, says i need a license

#381436 Copied

Rose Tyler

Support staff

January 28, 2024 at 15:44

Hello, Ilya,

We kindly request that you review the current accordion and ensure that the section ID remains intact in future edits.

Kind Regards,
8theme team

#381437 Copied

Ilya

Participant

January 28, 2024 at 22:15

Thank you

#381452 Copied

Andrew Mitchell

Support staff

January 28, 2024 at 22:15

Dear Ilya,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#381453 Copied
Tagged: fix woocommerce accordion error, product page accordion issue, woocommerce themes error, wordpress themes product error, wordpress woocommerce troubleshooting
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