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XStore core canont be actived. pre-theme install failed.

This topic has 2 replies, 2 voices, and was last updated 10 months, 3 weeks ago ago by Rose Tyler

Photonic

Participant

February 1, 2024 at 15:27

XStore core canont be active. after click actived button, it show actived, but feature function is not available. if refresh the page, the XStore core still show need active.

also, I can not import a pre-theme Dark. it show errors.

#382134 Copied Theme version: 9.2.7

1 Answer

Rose Tyler

Support staff

February 1, 2024 at 16:04

Hello, Photonic,

We appreciate you contacting us.

We would like to inquire if you are currently utilizing the Kirki plugin. If so, kindly deactivate it as an initial troubleshooting step.

Should the issue persist, we would request that you grant us temporary access to your wp-admin. This will enable us to conduct a thorough examination of the matter and offer the necessary assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#382141 Copied
Tagged: plugin activation, pre-theme failure, theme installation, troubleshooting, woocommerce, wordpress, xstore core
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