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Issue in safari - by Jonathan - on WordPress WooCommerce support

This topic has 13 replies, 2 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

Jonathan

Participant

January 29, 2015 at 17:20

Hi. I am experiencing issues with Safari.

Please, contact administrator
for this information.

#38239 Copied

12 Answers

Eva Kemp

Support staff

January 29, 2015 at 17:36

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#38248 Copied

Jonathan

Participant

January 29, 2015 at 17:43

.

Please, contact administrator
for this information.

#38254 Copied

Eva Kemp

Support staff

January 29, 2015 at 18:07

Hello,

We also need FTP access. Please provide us with it.
Did you make any changes in original theme files?

Thank you.
Regards,
Eva Kemp.

#38261 Copied

Jonathan

Participant

January 29, 2015 at 18:26

–

Please, contact administrator
for this information.

#38270 Copied

Jonathan

Participant

January 29, 2015 at 18:28

I only edited this as per another support ticket:

You can edit \themes\royal\framework\shortcodes.php file on line 1729.

But the issue was happening even before I did this.

#38271 Copied

Eva Kemp

Support staff

January 29, 2015 at 18:43

Hello,

The issue should be fixed now.
Please clear browser cache and check your site.

Thank you.
Regards,
Eva Kemp.

#38279 Copied

Jonathan

Participant

January 29, 2015 at 19:52

Hmm.

Please, contact administrator
for this information.

#38288 Copied

Eva Kemp

Support staff

January 29, 2015 at 20:03

Hello,

Style.css has been reuploaded.
Did you make your style changes in this file?

If so, you must make modifications in the file custom.css.
How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#38292 Copied

Jonathan

Participant

January 29, 2015 at 20:18

Hi

Please, contact administrator
for this information.

#38295 Copied

Jonathan

Participant

January 30, 2015 at 16:14

The issue is with the mobile menu. It is the mobile menu that is being displayed on the safari browser for some reason. If I uncheck it on the theme settings, it still shows up but the menu items are not displayed. How can I resolve this?

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Jonathan

Participant

January 30, 2015 at 17:51

Okay, never mind. I just installed the latest theme update and it’s fixed now! 🙂

#38466 Copied

Eva Kemp

Support staff

January 30, 2015 at 19:18

Hello,

We’re glad that the issue has been fixed.

Have a good weekend.

Regards,
Eva Kemp.

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