Xstore Child Theme – An incompatible archive

This topic has 3 replies, 2 voices, and was last updated 10 months, 2 weeks ago ago by Tony Rodriguez

  • Avatar: TheOne
    TheOne
    Participant
    February 6, 2024 at 11:17

    Hello,

    I’m just installing a new xstore theme. Xstore went through but when i try to install the child theme i get an error: An incompatible archive (see picture) ?

    Please, contact administrator
    for this information.
    2 Answers
    Avatar: TheOne
    TheOne
    Participant
    February 6, 2024 at 12:11

    Problem solved. Problem usually comes when the file is ziped on a mac. If anyone will be reading this with the same problem just unzip the theme files and zip them back again or read this: https://www.kadencewp.com/help-center/docs/kadence-theme/wordpress-error-incompatible-archive/

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 6, 2024 at 12:40

    Hello, @TheOne,

    Thank you for letting us know! We are glad to hear that the problem is resolved. Your tip about unzipping and zipping the files again on a Mac will surely help others who might encounter a similar issue. We appreciate your contribution to our community knowledge base. If you have any further questions or concerns, feel free to reach out.

    Best Regards,
    The 8Theme Team

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