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Image not showing after updating main image size

This topic has 9 replies, 3 voices, and was last updated 9 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: ziga32
    ziga32
    Participant
    February 8, 2024 at 20:54

    I changed main image size from 600px to 650px in theme options.
    https://i.imgur.com/q5sEkCe.png

    I used a plugin (force regenerate thumbnails) to regenerate all thumbnails. But all images are now missing
    https://dev.ergo-vision.eu/pisarniski-stoli/ergonomski/essent/
    https://i.imgur.com/narW3ea.png

    All images still point to 600px images
    https://dev.ergo-vision.eu/wp-content/uploads/2021/08/essent14-600×720.webp
    Which are now not there

    #382901 Copied Theme version: 9.2 WooCommerce version: 7.5.1
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2024 at 08:35

    Hello,

    Thank you for reaching out to us with your concern.

    Ensure that the ‘Force Regenerate Thumbnails’ plugin has completed its process without any errors. Sometimes, the process might need to be run more than once if the server times out or if there are a large number of images.
    We suggest attempting to utilize an alternative Regenerate Thumbnails plugin and observe the outcome. Should the issue persist thereafter, we kindly request that you grant us temporary access to your wp-admin for further investigation.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #382927 Copied
    Avatar: ziga32
    ziga32
    Participant
    February 9, 2024 at 10:10

    Hello

    the program ran for 2 hours and concluded 1005 without a problem. I also tried a different program and tried regenerating each image seperately.
    https://i.imgur.com/QHckHLq.png
    https://i.imgur.com/7RzWEl5.png

    But it’s still looking for an older version
    https://dev.ergo-vision.eu/pisarniski-stoli/ergonomski/essent/
    https://i.imgur.com/cd2gFtx.png

    Please contact administrator
    for this information.
    #382943 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2024 at 11:29

    Hello,

    If the issue is isolated to this particular product, we kindly suggest that you attempt the following resolution: please edit the product and replace the current images with identical ones, ensuring that the new images have different names. After completing this step, please clear your cache and verify the outcome.

    Best Regards,
    8Theme’s Team

    #382950 Copied
    Avatar: ziga32
    ziga32
    Participant
    February 9, 2024 at 11:32

    it’s not just for this product, it’s for all products and each prduct has 5 images in variation.

    #382951 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2024 at 11:54

    Hello,

    We would like to inform you that the image settings originate from WooCommerce. Their regeneration process is not contingent upon the theme currently active on your website.

    For assistance with this matter, we kindly suggest reaching out to your hosting provider and the WooCommerce support team for further guidance.

    Furthermore, we would like to point out that under WooCommerce > Status > Tools, it appears that the thumbnail regeneration process is still ongoing https://prnt.sc/ncVwku8mCpNc

    Best Regards,
    8Theme’s Team

    #382953 Copied
    Avatar: ziga32
    ziga32
    Participant
    February 9, 2024 at 12:22

    What do you mean by “Their regeneration process is not contingent upon the theme currently active on your website.”?

    Will wait for that warning to fade, even if the process finished 100% yesterday.

    #382959 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2024 at 13:22

    Hello,

    I would like to clarify that the issue with the images is not dependent on the theme you are utilizing. As the support service for the theme, we have already provided solutions that typically assist in such situations. Therefore, we recommend that you reach out to your hosting provider and the WooCommerce support team for further assistance – https://wordpress.org/support/plugin/woocommerce/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #382965 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 10, 2024 at 13:14

    Dear ziga32,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #383027 Copied

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