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Version_info not installed error after Demo import of Real Estate template

This topic has 3 replies, 3 voices, and was last updated 9 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: Conrad
    Conrad
    Participant
    February 14, 2024 at 23:23

    I did a clean installation of WordPress, only installed the XStore theme and activated it with the XStore Core required plugin also. All the required server settings are met and exceeded.

    When I import the Real Estate template I get the error “version_info not installed” and when I try to preview my site it just says “A critical error has occured”.

    I cannot find any support topic that refers to this error. Please advise.

    #383411 Copied Theme version: 9.2.8
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 15, 2024 at 07:30

    Hello, @Conrad,

    Thank you so much for purchasing our theme and contacting our support center.

    We kindly request that you create temporary administrative access to your WordPress site and provide us with the credentials through the secure private content area. Additionally, please inform us of the specific demo site you are interested in importing, which can be viewed at the following link: https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.177823520.40739676.1707806744-1277643566.1707806744

    This will enable us to assist you with the importation of the demo onto your website efficiently.

    We appreciate your cooperation and look forward to facilitating a smooth setup process.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #383423 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 15, 2024 at 12:08

    Dear Conrad,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #383484 Copied

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