This topic has 4 replies, 2 voices, and was last updated 9 months ago ago by Tony Rodriguez
Can you please fix this asap? I’m trying to update this website for maintenance and got this problem again. Anyone?
Hello, @filmguerilla,
We appreciate you contacting us regarding the difficulties you are encountering with updating your website. Please accept our sincerest apologies for any inconvenience this may have caused. We recognize the importance of resolving this matter promptly.
We would like to inform you that the issue you have reported is known to us, and we have prepared detailed documentation that should provide a resolution. We kindly ask you to review and follow the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/.
We believe that the guidance offered in the documentation will address the problem you are facing. However, should the issue persist, we request that you submit the correct and functional WordPress Admin Login details in the private content section of this topic for our review. We have noted that the login credentials previously provided are not functioning, as indicated by the screenshot in the private content area.
We are here to assist you and look forward to resolving this issue to your satisfaction.
Best regards,
The 8Theme Team
fixed. thanks
Hello, @filmguerilla,
You’re welcome! If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Have a great weekend!
This topic is now closed.
Best regards,
The 8Theme Team
The issue related to '‘An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (’' has been successfully resolved, and the topic is now closed for further responses