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How to hide the box frame of the logo?? Also the Header background image doesn’t reflect.

This topic has 20 replies, 3 voices, and was last updated 8 months, 3 weeks ago ago by Luca Rossi

JamesG

Participant

February 21, 2024 at 06:55

Sorry for the super basic question, but I somehow can’t figure it out.

In terms of logo, I have uploaded an background deleted image to Header builder→Logo, but the box frame of the logo still shows up. Can you support me how to not show this frame??

In terms of Header image, I uploaded an background image @ header main, and it’s showing up on the preview as attached, but not on the actual website.

I tried deleting the cash, but still not showing up.

Thank you for your help in advance,

Please, contact administrator
for this information.

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#384111 Copied Theme version: 9.2.7

19 Answers

Tony Rodriguez

Support staff

February 21, 2024 at 08:08

Hello, @JamesG,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you proceed with updating the XStore theme and the XStore core plugin to their latest versions. The updates contain important enhancements and fixes that will improve the performance and security of your website.

For your convenience, please refer to the following links for detailed update history and instructions:

– Update History: https://xstore.8theme.com/update-history/
– Theme Update Guide: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
– Plugins Update Guide: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ Following the recent update of the XStore theme and the core plugin, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and provide a more accurate solution.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

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#384120 Copied

JamesG

Participant

February 22, 2024 at 03:57

I think it’s all updated.
Kindly check please. I created a temporary wp-admin access and shared via private content area.

Best regards,

Please contact administrator
for this information.

#384283 Copied
Tony Rodriguez

Support staff

February 22, 2024 at 09:00
Hello, @JamesG,

Thank you for your response.

1/ We regret to inform you that we are currently experiencing difficulties accessing the wp-admin URL of your website, as indicated here: https://ibb.co/9Yzw39X

To assist you effectively, we kindly request that you provide us with a valid wp-admin URL along with the necessary credentials. This will enable us to examine your settings in detail and offer the appropriate support.

Thank you for your cooperation.

2/ We would like to offer further assistance in resolving your issue. Kindly proceed by copying and pasting the following CSS code into the designated area of your theme settings. Please navigate to XStore > Theme Options > Theme Custom CSS > Global CSS and insert the code provided below:
```
.et_element.et_b_header-logo img.et_b_header-logo-img {
    box-shadow: 0px 0px 10px 0px rgba(0,0,0,0) !important;
}
```
The result should look like this https://ibb.co/S0v0r9F

Best Regards,
The 8Theme Team
#384317 Copied
JamesG

Participant

February 22, 2024 at 09:32

Hello,

I was able to login perfectly well. Can you please check again??

Also, I have insert the code as attached.

Thank you for your support.

Files is visible for topic creator and
support staff only.

#384324 Copied

Tony Rodriguez

Support staff

February 22, 2024 at 10:00

Hello, @JamesG,

We are pleased to inform you that the CSS code you recently implemented has successfully rectified the issue with the box frame surrounding your logo. For your convenience, we have attached an image to serve as a reference in private content area.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#384328 Copied

JamesG

Participant

February 22, 2024 at 12:08

Thank you!
Confirmed the logo.

Can you also check the background image of the main header?

It’s not appearing….

#384375 Copied

Tony Rodriguez

Support staff

February 22, 2024 at 12:52

Hello, @JamesG,

Thanks you for your response.

We kindly request that you provide us with the URL for your WordPress administrative panel, as well as the corresponding access credentials. Please ensure that this information is submitted through a secure, private channel to maintain confidentiality.

Once we have received these details, our team will be able to review and provide you with the necessary assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#384386 Copied

JamesG

Participant

February 26, 2024 at 02:08

Thank you so much!
Sending you the link and the details.

Please contact administrator
for this information.

#384714 Copied

Tony Rodriguez

Support staff

February 26, 2024 at 05:34

Hello, @JamesG,

We are currently experiencing difficulties accessing the wp-admin login for your website due to existing restrictions. For your reference, we have provided a screenshot of the issue in the private content area.

I am attempting to access your site from Pakistan, and it appears that our country and IP address may be blocked. We kindly request that you whitelist our country and IP address to enable us to proceed with the necessary checks and provide you with the appropriate assistance.

Thank you for your attention to this matter. We look forward to your prompt response to facilitate our continued support.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#384719 Copied

JamesG

Participant

February 26, 2024 at 05:35

OK let me check

#384720 Copied

Tony Rodriguez

Support staff

February 27, 2024 at 05:45

Hello, @JamesG,

Sure, Take your time.

Warm regards,
The 8Theme Team

#384891 Copied

JamesG

Participant

February 27, 2024 at 06:30

Hello, I’ve changed the access. Can you check whether you can access please??

#384894 Copied

Luca Rossi

Support staff

February 27, 2024 at 07:55

Dear James,

We hope this message finds you well.

We have recently identified and addressed a concern regarding the naming of a background image on our platform. To rectify the issue, we have renamed the image and successfully re-uploaded it. As a result, the header background image should now be functioning correctly.

For your convenience, here is the link to the updated image: https://prnt.sc/vJDO3AP6Eu6H

We kindly request that you take a moment to review the changes and confirm that everything is in order on your end.

Thank you for your attention to this matter. We appreciate your cooperation.

Warm regards,
The 8Theme Team

#384904 Copied

JamesG

Participant

February 29, 2024 at 02:22

Thank you so much!
Last question, what is the ideal pix size for this header background image??

#385185 Copied

Luca Rossi

Support staff

February 29, 2024 at 06:34

Dear James,

We recommend utilizing a resolution of 1920×120 pixels for optimal quality. Additionally, please ensure that the file is compressed to the smallest size feasible without compromising its integrity.

Kind regards,
The 8Theme Team

#385194 Copied

JamesG

Participant

February 29, 2024 at 08:11

Thank you for your support.
As I set my header background image as attached, if I move the page a bit, it disappears. Is there setting to fix the header background image?
I tried but I couldn’t figure it out…

Files is visible for topic creator and
support staff only.

#385206 Copied
Luca Rossi

Support staff

February 29, 2024 at 08:21
Dear JamesG,

We would like to inform you that we have successfully implemented the following custom CSS into your website’s theme configuration:
```
.sticky-on .header-main {
    background-image: url("https://buzz-insta.com/wp-content/uploads/4-3.png");
}
```
This addition has been made under the following navigation path: Theme Options > Theme Custom CSS > Global CSS.

Could you please take a moment to review the changes at your earliest convenience?

Best Regards,
The 8Theme Team
#385209 Copied
JamesG

Participant

February 29, 2024 at 08:26

Perfect! It worked. Thank you for your continuous support!

#385211 Copied

Luca Rossi

Support staff

February 29, 2024 at 08:44

Hi @JamesG,

You are welcome!
If you like our theme your good comment and 5 stars rating would be much appreciated. You can do it in your Downloads area – https://themeforest.net/downloads

Kind Regards,
8theme team

#385214 Copied
Tagged: fix header background image, hide logo frame, woocommerce header issue, woocommerce logo box frame, wordpress templates, wordpress woocommerce solutions
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How to hide the box frame of the logo?? Also the Header background image doesn’t reflect.

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