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Incompatible Archive Error on Child Theme

This topic has 6 replies, 2 voices, and was last updated 8 months, 3 weeks ago ago by Rose Tyler

jaswinders

Participant

March 5, 2024 at 08:49

When I try to upload the child theme zip file while I downloaded from themeforest, it shows the error Incompatible Archive. This issue started after your recent theme updates. Pls let me know how to install the child theme and how the Incompatible Archive issue can be solved.

Please, contact administrator
for this information.

#385639 Copied Theme version: 9.2.9

5 Answers

Rose Tyler

Support staff

March 5, 2024 at 09:45

Hello, Jaswinders,

Thank you for reaching out to us with your concern. We apologize for any inconvenience you have experienced with the child theme installation process.

Please try to download the child theme archive from this page – https://www.8theme.com/downloads/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#385649 Copied

jaswinders

Participant

March 5, 2024 at 09:55

I have tried the child theme from Feb 16 archive.
This too has the same issue.
I have tried unzipping and zipping it again on my Mac. But this too hasn’t helped.
Please share a solution asap and the link to earlier archived child themes if that could solve.

Files is visible for topic creator and
support staff only.

#385654 Copied

Rose Tyler

Support staff

March 5, 2024 at 10:31

Hello, Jaswinders,

Thank you for your swift response to our previous communication. Upon review, we have successfully installed the child theme archive on our test sites without any issues.

To further investigate the problem you are experiencing on your site, we kindly request that you provide us with FTP access credentials. This will enable us to conduct a thorough examination and address the issue effectively.

Additionally, please ensure that the parent theme is activated using the purchase code, as indicated in the following screenshot: https://prnt.sc/LBa4vKwudhKb

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Your cooperation in this matter is greatly appreciated. Should you have any questions or require further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

#385656 Copied

jaswinders

Participant

March 5, 2024 at 10:41

I just did a Google search and realised that there are tons of Incompatible Archive errors already reported. I could see some from your support forum as well. So this issue is very much there. Pls address this in your theme updates.

#385659 Copied

Rose Tyler

Support staff

March 5, 2024 at 11:35

Hello, Jaswinders,

We’ve installed the child theme on your site and updated it on https://www.8theme.com/downloads/

Kind Regards,
8theme team

#385670 Copied
Tagged: child theme archive issue, incompatible archive error woocommerce, solving woocommerce theme errors, woocommerce child theme error, wordpress templates error fix, wordpress woocommerce template problems
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