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My xstore theme is not showing full. some things are missing

This topic has 16 replies, 3 voices, and was last updated 8 months, 2 weeks ago ago by Rose Tyler

Kareem

Participant

March 11, 2024 at 00:43

so im having an issue when i go on the theme. The items are not loading fully. Im not seeing a scroll icon to scroll. For example once i click on the pre build theme. It doesnt show all themes

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#386283 Copied Theme version: 9.2.9

15 Answers

Tony Rodriguez

Support staff

March 11, 2024 at 05:25

Hello, @Kareem,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

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Kareem

Participant

March 11, 2024 at 16:02

Still the same after deactivating the 3rd partying plugins. Same issue also occurs when editing the single page product option. Maybe its due to the issue at hand

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Rose Tyler

Support staff

March 11, 2024 at 16:07

Hello, @Kareem,

We appreciate your prompt response.

We’ve checked XStore > Import demos on your site and the scroll works fine – https://gyazo.com/b8a86ed09e1895fc05747bf00d0b088b

Single Product Builder settings works fine also – https://prnt.sc/2cSIhTv4HdgM

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#386417 Copied

Kareem

Participant

March 11, 2024 at 17:27

I must be doing something wrong as i still cant scroll.
And im using a different computer so not sure.
Is it the browser? im using google

#386431 Copied

Kareem

Participant

March 11, 2024 at 17:31

I tired different browser same thing smh

#386432 Copied

Kareem

Participant

March 12, 2024 at 03:06

SIgh im having some issues. I dont know. What is amp version? the logo is not loading on regular but on amp it shows.
Its not being responsive. I toggled on mobile panel but once i change the it to mobile it doesnt show.

#386464 Copied

Rose Tyler

Support staff

March 12, 2024 at 09:05

Hello, @Kareem,

Thank you for getting in touch with us.

We kindly request that you review the information regarding the AMP plugin at the following link: https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/.

We have noticed that your logo image is not displaying correctly due to Mixed Content issues, as evidenced here: https://prnt.sc/2l43SIIg741U. To resolve this, please contact your hosting provider.

Best Regards,
8Theme’s Team

#386497 Copied

Kareem

Participant

March 12, 2024 at 14:57

Re the amp i mean why is it that at the bottom of the screen the user will have the option to toggle between amp and original?

#386567 Copied

Kareem

Participant

March 12, 2024 at 15:08

sorry i dont know if its because i have used different themes my patience is abit thin. or maybe im just not understanding really. I dont understand why if i make changes its doesnt show. Meaning i have changed the header bar to black, however when going back on the editor it its shows green9 which is the original colour?

same for the mobile panel section its not showing on the main but in the build its shows.
i dont know if its because of the initial issue where things werent loading good.

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#386571 Copied

Rose Tyler

Support staff

March 12, 2024 at 15:20

Hello, @Kareem,

1/ https://prnt.sc/cMQ9ryo8LFAy https://xstore.8theme.com/demos/2/organic01/?amp

2/ Upon reviewing the issue you have encountered, we believe it may be related to your browser’s cache, as our checks indicate that all changes on your site are displaying correctly.
We suggest using the Clear Cache extension to ensure your browser cache is not interfering with the display of your site. You can find the extension at the following link: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn

Best Regards,
8Theme’s Team

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#386574 Copied

Kareem

Participant

March 12, 2024 at 15:46

A question, i was told that i should deactivate the 3rd party plugins i had. Because the theme was fully functional. Seeing that all is sorted (expect me needing to cache) can i reactivate them now?

#386580 Copied

Rose Tyler

Support staff

March 12, 2024 at 16:57

Hello, @Kareem,

Yes, you can activate plugins.

Please be advised that each additional plugin may slightly reduce the site’s performance. Therefore, we recommend activating only those plugins that are essential for your needs.

Best Regards,
8Theme’s Team

#386608 Copied

Kareem

Participant

March 12, 2024 at 17:09

hey another thing so i spoke to the host and we went through the logo issues. so the logo is now showing. however its not reflecting on the desktop version. so so clarification i can edit the mobile logo to make it bigger however it doesnt show on the desktop thats its bigger.

so they say i should get back to you guys to see if something is wrong with the theme option for the desktop. i have attached for you to see thats it works on the desktop editor (meaning its shows that its big on the editor but not on live)

did the view incognito same issue

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#386618 Copied

Kareem

Participant

March 12, 2024 at 17:11

files

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#386619 Copied

Rose Tyler

Support staff

March 13, 2024 at 08:06

Hello, @Kareem,

Thank you for getting in touch with us.

Private Content.

Should you have any further inquiries or issues, we encourage you to contact us without hesitation.

Best Regards,
8Theme’s Team

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#386662 Copied
Tagged: fix missing xstore elements, improve xstore display, optimize woocommerce themes, woocommerce wordpress themes, wordpress theme troubleshooting, xstore not showing full, xstore theme issues
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