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Product image upload is still fuzzy, through the code replacement and uploaded after the comparison

This topic has 9 replies, 4 voices, and was last updated 9 months, 1 weeks ago ago by Andrew Mitchell

Allen

Participant

March 11, 2024 at 10:21

Image name: 20240311171640, the left is uploaded, the right is through the code to replace the picture url, the picture is still relatively fuzzy!

Files is visible for topic creator and
support staff only.

#386337 Copied Theme version: 9.2.8

8 Answers

Rose Tyler

Support staff

March 11, 2024 at 10:51

Hello, Allen,

Thank you for reaching out to us with your concern regarding the image clarity on your website.

To address this issue, we kindly ask you to review the following article, which provides detailed guidance on managing product images: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Based on the screenshots you have provided, it appears that you need to configure the thumbnail width to 380px. This setting can be adjusted by navigating to Appearance > Customize > WooCommerce > Product Images in your website’s dashboard. Once you have made this change, please proceed to regenerate the thumbnails using the appropriate plugin.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

#386345 Copied

Allen

Participant

March 11, 2024 at 11:03

Thumbnail width changed to 378px, but still blurry!

Files is visible for topic creator and
support staff only.

#386349 Copied

Allen

Participant

March 11, 2024 at 14:51

Is it possible to adjust the clarity through css styles?

#386397 Copied

Luca Rossi

Support staff

March 12, 2024 at 07:43

Dear Allen,

We hope this message finds you well.

We have observed that the Products Grid element appeared to have been affected by caching. Upon utilization of the Image Optimizer by Elementor – Compress, Resize, and Optimize Images plugin, it was noted that the product images became compressed, resulting in a loss of clarity. This issue persisted even after the deactivation of the plugin.

To address this, we have taken the initiative to remove the Products Grid element and subsequently reinserted it. Following this action, we are pleased to report that the image quality has been restored to its intended standard.

https://prnt.sc/Kqj9qnpjmoO4

We kindly request that you clear your cache at your earliest convenience and verify the resolution of the issue.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#386477 Copied

Allen

Participant

March 12, 2024 at 08:26

Hello, I use icognito windows to open the web page, the clarity is still not enough, please help to see again, thank you very much!

Files is visible for topic creator and
support staff only.

#386485 Copied

Luca Rossi

Support staff

March 12, 2024 at 08:49

Dear Allen,

We kindly request that you review the matter once more at your earliest convenience.

Thank you for your attention to this request.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#386493 Copied

Allen

Participant

March 12, 2024 at 08:54

Thanks got it!

#386494 Copied

Andrew Mitchell

Support staff

March 12, 2024 at 08:54

Dear Allen,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#386495 Copied
Tagged: best selling themes, code replacement, fuzzy image solution, image upload comparison, product image upload, woocommerce themes
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Product image upload is still fuzzy, through the code replacement and uploaded after the comparison

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