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Email Builder Not Showing All Orders in testing area

This topic has 10 replies, 2 voices, and was last updated 8 months, 1 weeks ago ago by Rose Tyler

Sweet D

Participant

March 12, 2024 at 16:15

In the testing area of your email builder, it’s not showing all the orders. So certain orders I want to generate emails for and I can’t.

Also, is there anywhere I can see all the emails that have already been sent out to customers?

#386592 Copied Theme version: 9.2.9

9 Answers

Rose Tyler

Support staff

March 12, 2024 at 16:28

Hello, Sweet D,

Thank you for reaching out to us with your concerns.

1/ To assist us in comprehending the matter more thoroughly, could you kindly provide a few examples?

2/ We hope this article will be helpful – https://woo.com/document/email-faq/

Best Regards,
8Theme’s Team

#386598 Copied

Sweet D

Participant

March 12, 2024 at 16:35

Please see screenshot attached. Order # 9412 is available to send emails to, but not order # 9411. Why is that? They are both made by the same person and have the same status.

Files is visible for topic creator and
support staff only.

#386601 Copied

Rose Tyler

Support staff

March 12, 2024 at 17:03

Hello, Sweet D,

We hope this message finds you well.

We kindly request that you provide us with FTP access at your earliest convenience. Upon receipt of this information, we will promptly forward your request to our development team for further action.

FTP access (FTP host, FTP username, FTP password, FTP port, and FTP encryption type). If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#386612 Copied

Sweet D

Participant

March 12, 2024 at 17:49

Please see private area for log in details. Does that work?

Please contact administrator
for this information.

#386625 Copied

Rose Tyler

Support staff

March 13, 2024 at 08:17

Hello, Sweet D,

We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/ybGAymPGyEhA . To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

Kind Regards,
8theme team

#386665 Copied

Sweet D

Participant

March 15, 2024 at 14:40

My server host has fixed this and has now provided the access info, see ‘Private content area’. Many thanks.

Please contact administrator
for this information.

#387111 Copied

Rose Tyler

Support staff

March 15, 2024 at 15:12

Hello, Sweet D,

We have reviewed your inquiry and would like to clarify that there is no bug or issue to fix.

To summarize, we do not generate a list of all orders when constructing the email template because, on a live site, there could be a multitude of orders which could potentially overload the admin interface. Instead, we display the most recent existing order from each type, as you can see in the following screenshot: https://prnt.sc/HyN0NZVtEclK. The last orders shown are:

– #9435 = Processing
– #9412 = Pending payment
– #9162 = Completed

These are the same orders that are available in the test template list for your review: https://prnt.sc/R-ByOZBLVB_D.

It is possible that there may be a misunderstanding regarding the need to manually send an email for each order. However, this is not the case; the system simply shows the types of existing orders that can be sent to a test email address. This is indicated clearly with the word “TESTING” in bold, allowing you to preview how the email will visually appear when sent to a customer.

Should you have any further questions or require additional clarification, please do not hesitate to contact us.

Kind Regards,
8theme team

#387116 Copied

Sweet D

Participant

March 15, 2024 at 15:41

Thank you for your reply.

If I would want to manually send one of the emails in the templates to a specific customer/order am I able to do so? How?

Separate query: Is there a list of all sent emails somewhere? It would be most useful to see what info the customers have received and if they have successfully received what they were supposed to have.

#387122 Copied

Rose Tyler

Support staff

March 15, 2024 at 16:01

Hello, Sweet D,

You’re welcome!

1/ Regarding your specific inquiry, we kindly request that you direct your question to WooCommerce, as they are the primary system responsible for email dispatches. They will be better equipped to assist you with this matter – https://wordpress.org/support/plugin/woocommerce/

2/ Similarly, please address your query to WooCommerce or consider checking your server for any data related to the dispatch of emails from your website. This may provide you with the information you need.

Kind Regards,
8theme team

#387125 Copied
Tagged: email builder woocommerce issues, testing area woocommerce problems, troubleshooting woocommerce email builder, woocommerce orders not showing, wordpress templates email builder, wordpress woocommerce order visibility
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