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Brands widget doesn’t work as expected…

This topic has 6 replies, 3 voices, and was last updated 8 months, 1 weeks ago ago by Luca Rossi

menelaos

Participant

March 15, 2024 at 16:09

Hi,
the brands widget doesn’t show all available brands(2nd widget)
for instance there are multiple products in the castegory which have brand assigned: “tomy hilfinger” and this brand doesn’t show up for filtering.
same applies to other brands as well
could you please help diagnose the issue?
url: https://menzies.gr/el/kathgoria/andrika/pantelonia/
thank you in advance,
Menelaos

#387129 Copied Theme version: 9.2.9

5 Answers

menelaos

Participant

March 15, 2024 at 16:12

added login info

Please contact administrator
for this information.

#387131 Copied

Rose Tyler

Support staff

March 15, 2024 at 16:44

Hello, Menelaos,

Thank you for contacting us and for using XStore.

We have updated your product page at https://menzies.gr/el/product/gant-regular-fit-cotton-linen-jeans/ to include the TOMMY JEANS brand. Consequently, this brand will now be displayed in the sidebar on https://menzies.gr/el/kathgoria/andrika/pantelonia/.

The brands on the category page are determined based on conditions to check if there is an intersection of each brand’s product with the category we are currently in (so that the product belongs to both this category and this brand). If these conditions are not met, the specific brand will not be displayed.

Best Regards,
8Theme’s Team

#387139 Copied

menelaos

Participant

March 15, 2024 at 16:51

Please check attached screenshot
If you edit these 2 products you will see in the backend that both of them have set as brand “tomy hilfinger”
however it’s NOT shown in the filters.
am i missing something?

Files is visible for topic creator and
support staff only.

#387141 Copied

menelaos

Participant

March 15, 2024 at 22:20

Hi 8 theme support,

please check product ids: 204376,201031,198015

they all have brand assigned and have category assigned.

In frontend from the same category can’t find brand in search.

i hope i was helpful,
thank you in advance for your time.
Menelaos

#387158 Copied
Luca Rossi

Support staff

March 16, 2024 at 09:54
Dear Menelaos,

We hope this message finds you well.

We kindly request that you insert the following lines of code into the functions.php file located within your child theme directory:
```
add_filter('etheme_widget_product_brands_cache', '__return_false');
add_filter('etheme_widget_product_categories_cache', '__return_false');
```
We trust that this will assist you with your needs. Should you have any further questions or require additional support, please do not hesitate to reach out.

Best regards,
The 8Theme Team
#387184 Copied
Tagged: brands widget, plugins, themes, troubleshooting, woocommerce, wordpress
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