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Text not able to adjust size or change font

This topic has 10 replies, 3 voices, and was last updated 8 months, 3 weeks ago ago by Luca Rossi

jhawker81

Participant

March 22, 2024 at 14:37

Per you email for access to my site. thank you

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#388114 Copied Theme version: 9.2.9

9 Answers

Rose Tyler

Support staff

March 22, 2024 at 15:21

Hello, jhawker81,

Thank you for reaching out to us.

We appreciate you contacting us regarding your concern. To facilitate a thorough investigation, we kindly request that you provide us with FTP access. This will enable us to delve into the issue with greater detail.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#388125 Copied

jhawker81

Participant

March 22, 2024 at 15:39

I’m sorry, I’m not a developer or designer. Can you please tell me what or how I allow you FTP access?

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jhawker81

Participant

March 22, 2024 at 18:49

I’m sorry, I’m not a developer or designer. Can you please tell me what or how I allow you FTP access? Good I get some feedback, please.,

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#388159 Copied

Luca Rossi

Support staff

March 23, 2024 at 07:29

Dear @jhawker81,

We hope this message finds you well.

We would like to inform you that we have identified and addressed a concern with one of the headings on our platform. The problematic heading has been removed and replaced with a new one, which is now functioning correctly: https://prnt.sc/M2gsNhsfQvH8.

At your earliest convenience, could you kindly revisit the platform and confirm that the changes meet your expectations?

We appreciate your attention to this matter and look forward to your feedback.

Best Regards,
The 8Theme Team

#388181 Copied

jhawker81

Participant

March 23, 2024 at 11:18

Yes, it is working great. Thank you.

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#388198 Copied

jhawker81

Participant

March 23, 2024 at 11:34

I spoke to soon. It worked once now not working again. I have tried to change font global as well and that doesn’t work either. Your solution fixed it once but not working anymore, please see attached.

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#388200 Copied

Luca Rossi

Support staff

March 25, 2024 at 08:07

Dear @jhawker81,

We hope this message finds you well.

We have noticed that there appears to be an issue with your website, which is currently inaccessible. For your reference, here is a screenshot of the error: https://prnt.sc/DE71dHDwshvw

Our team has recently carried out an update to your homepage utilizing Elementor, and we wanted to ensure that this has not inadvertently caused the problem. Could you kindly investigate the matter at your earliest convenience?

We apologize for any inconvenience this may have caused and are on standby to provide any necessary assistance to resolve this issue promptly.

Thank you for your attention to this matter.

Warm regards,
The 8Theme Team

#388417 Copied

jhawker81

Participant

March 25, 2024 at 14:56

I have no clue what happened. I restored it thru hosting. I will get back with you once I investigate

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#388523 Copied

Luca Rossi

Support staff

March 25, 2024 at 15:42

Let us know how it goes!

Warm regards,
The 8Theme Team

#388534 Copied
Tagged: font change in woocommerce themes, text size issues woocommerce, woocommerce themes text adjustment, woocommerce themes text size fix, wordpress font adjustment woocommerce, wordpress woocommerce font change, wordpress woocommerce text customization
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