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Website with error after update XStore Core 5.3

This topic has 6 replies, 3 voices, and was last updated 8 months, 4 weeks ago ago by Luca Rossi

Gedeon Lidorio

Participant

March 25, 2024 at 00:22

Hi, My website did not support the installation of XStore Core 5.3.

Before installing XStore Core 5.3 I installed the theme update from 9.2 to 9.3. and after installing the Update XStore Core 5.2.9 to version 5.3 on my website, the entire theme was completely unconfigured and the website no longer works. I needed to restore a previous backup of the site to see the site working again, however, I don’t know how to update it so this doesn’t happen again.

What to do with this?

Tks
Gedeon Lidorio

Please, contact administrator
for this information.

#388393 Copied Theme version: 9.2.9

5 Answers

Tony Rodriguez

Support staff

March 25, 2024 at 08:18

Hello, @Gedeon Lidorio,

1/ We are writing to inform you that we have encountered difficulties when attempting to utilize the FTP access credentials that were provided to us. Unfortunately, it appears that the current credentials are not functioning as expected.

For your convenience, we have included a screenshot of the issue within the private content area of our communication platform. This visual reference should help in diagnosing the problem more effectively.

We kindly request that you review the provided credentials and ensure their accuracy. If necessary, please do not hesitate to reach out to your hosting provider for further assistance in resolving this matter.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Should you have any questions or require additional information from our end, please feel free to contact us.

We appreciate your prompt attention to this issue and look forward to a swift resolution.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#388421 Copied

Gedeon Lidorio

Participant

March 25, 2024 at 13:40

Hi, here are the FTP details. I tested it and it is correct, listing the folders of site.

1/ I disabled all plugins and left only XStore Core enabled and the theme started working again.

2/ I enabled plugin by plugin and tested the site. It worked correctly with all plugins, except Woocommerce. When I enable Woocommerce the site crashes.

I’m waiting for a solution to the problem, because as your link says, XStore Core works with Woocommerce.

Tks
Gedeon

Please contact administrator
for this information.

#388509 Copied

Luca Rossi

Support staff

March 25, 2024 at 15:21

Dear Gedeon Lidorio,

We hope this message finds you well.

We wish to inform you that an error was identified due to the price count being set to zero. The issue has been documented at the following link for your reference:

https://prnt.sc/HuPOdJVlQvAp

We have addressed this matter by adjusting the price count to a number greater than zero, and we are pleased to report that the functionality has been restored accordingly.

Could you kindly verify the correction at your earliest convenience and confirm that the system is operating as expected?

We appreciate your attention to this matter and look forward to your confirmation.

Best Regards,
The 8Theme Team

#388527 Copied

Gedeon Lidorio

Participant

March 25, 2024 at 15:53

Thank you very much. I checked the website and enabled all the other plugins, one by one, testing each time and everything worked fine.

Tks
Gedeon

#388536 Copied

Luca Rossi

Support staff

March 25, 2024 at 15:55

Dear @Gedeon Lidorio,

We are pleased to have been of assistance to you.

Should you require any further support or have additional inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#388538 Copied
Tagged: fix xstore core error, website update issues, woocommerce site update, woocommerce wordpress themes, wordpress theme troubleshooting, xstore core 5.3 errors, xstore core update solutions
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