The promo text is showing only one item and dissappearing after some time

This topic has 6 replies, 3 voices, and was last updated 8 months, 4 weeks ago ago by Andrew Mitchell

  • Avatar: Shared Digital Dandy
    Shared Digital Dandy
    Participant
    March 25, 2024 at 14:50

    Please check the issue video in the private area, I have also tried clearing the cache, still the issue persist.

    regards.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2024 at 15:15

    Hello,

    Thank you for reaching out to us and for providing the issue video in the private area. We appreciate your efforts in trying to resolve the matter by clearing the cache.

    Could you please provide us with temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Shared Digital Dandy
    Shared Digital Dandy
    Participant
    March 25, 2024 at 15:28

    I have provided the temporary access in the private content area.

    Regards

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2024 at 15:54

    Hello,

    We appreciate your prompt response.

    Fixed. Please check now.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Shared Digital Dandy
    Shared Digital Dandy
    Participant
    March 25, 2024 at 16:00

    Thank you for the fix

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 25, 2024 at 16:00

    Dear Shared Digital Dandy,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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The issue related to '‘The promo text is showing only one item and dissappearing after some time’' has been successfully resolved, and the topic is now closed for further responses

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