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Theme with Jetfilter brakes navigation when going back

This topic has 6 replies, 3 voices, and was last updated 8 months, 3 weeks ago ago by Rose Tyler

SylvieAltu

Participant

March 26, 2024 at 12:23

In our website we use the Jetfilters plugin to filter by properties.
Here the mixed is on, it causes the products to load via Ajax and includes the query in the url. This allows returning while maintaining the filter. But when we refresh the page the navigation in the header breaks and we have lost our menu.

I also have a screenmovie , but con’tupload a video

Thanks in advance
kind regards

Files is visible for topic creator and
support staff only.

#388658 Copied Theme version: 1.0

5 Answers

Tony Rodriguez

Support staff

March 26, 2024 at 12:55

Hello, @SylvieAltu,

Thank you for contacting us and for using XStore.

1/ We kindly request that you conduct a test to assess the functionality of your site when the default WooCommerce theme, Storefront, is activated. Should you determine that the issue persists regardless of the theme used, we advise you to reach out to the support teams at JetFilters and WooCommerce for further assistance.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

#388667 Copied

SylvieAltu

Participant

March 26, 2024 at 12:58

What email address may I enter in Wetransfer to send to?

#388669 Copied

Tony Rodriguez

Support staff

March 26, 2024 at 13:08

Hello, @SylvieAltu,

You do not need to enter the email, Click on upload files, get transfer link, and share it here. https://imgur.com/QX6HeBV https://ibb.co/JdVVt37

Best Regards,
8Theme’s Team

#388675 Copied

SylvieAltu

Participant

March 26, 2024 at 13:10

https://wetransfer.com/downloads/8b4b9468508f3246bce8b0b8e576144120240326121011/915c663cf4b53da0f03015a0851b8b9f20240326121027/e56469

#388676 Copied

Rose Tyler

Support staff

March 26, 2024 at 13:45

Hello, @SylvieAltu,

We appreciate you sending us the video. However, we are slightly uncertain whether it pertains to the filter situation you initially described in your correspondence. Nonetheless, we find it necessary to clarify the following matter:
We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Should you require customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

Best Regards,
8Theme’s Team

#388684 Copied
Tagged: best woocommerce themes, jetfilter brakes navigation, navigation problems, theme issues, top selling woocommerce themes, troubleshooting woocommerce themes
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