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Product image greyout with lines on mobile

This topic has 7 replies, 3 voices, and was last updated 7 months, 3 weeks ago ago by Andrew Mitchell

Marco A Jimenez

Participant

March 26, 2024 at 18:23

Hi, I am updating my site template and I have noticed that some images are black and white and with lines in top. any idea how I can fix it?

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#388722 Copied Theme version: 9.3.1

6 Answers

Tony Rodriguez

Support staff

March 27, 2024 at 06:23

Hello, @Marco A Jimenez,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, the modification was made on the homepage using Elementor. We navigated to ‘Edit Column’ under the ‘Advanced’ tab, proceeded to ‘Responsive’, and toggled ‘Hide On Mobile Portrait’ to ‘OFF’, followed by an update to the page.

Please find attached an image in private content area for your reference.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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for this information.

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Marco A Jimenez

Participant

March 27, 2024 at 23:37

Got it thanks, I also have the same issue with another image, and I did follow the steps suggested and it is working. I have noticed that every time I save changes. My cart pop us, regardless of what changes I am making.

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#388847 Copied

Tony Rodriguez

Support staff

March 28, 2024 at 07:58

Hello, @Marco A Jimenez,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to ensure that the changes take effect.

Additionally, we have enabled the “Always Load ‘Wc-Cart-Fragments'” option, which can be found under the following navigation path: XStore > Theme Options > Speed Optimization.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#388860 Copied

Marco A Jimenez

Participant

April 1, 2024 at 18:01

Thank you very much for your help, everything seems to be working now. thank you for providing with the individuals files to change the home page to your new theme. Do I need to open a new case to get the single product layout and theme?

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#389574 Copied

Tony Rodriguez

Support staff

April 2, 2024 at 06:31

Hello, @Marco A Jimenez,

You are welcome, Please always create a new topic for new issue on our support forum to avoid any inconvenience.

Thank you for your understanding. Have a nice day.

Best Regards,
The 8Theme Team

#389604 Copied

Andrew Mitchell

Support staff

April 2, 2024 at 17:41

Dear Marco A Jimenez,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#389722 Copied
Tagged: mobile responsive themes, mobile woocommerce themes, optimized woocommerce templates, product image greyout, quality woocommerce themes, wordpress woocommerce themes
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