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Working hours for support during the day

This topic has 5 replies, 4 voices, and was last updated 7 months, 3 weeks ago ago by Andrew Mitchell

Ankit Khandelwal

Participant

March 30, 2024 at 21:06

Please let me know on the Working hours for support during the days. Because it for reply on ticket sometime 14 hours.

Are you providing support 24×7 or not

#389310 Copied Theme version: 9.3.2

4 Answers

Rose Tyler

Support staff

March 31, 2024 at 07:19

Hello, Ankit Khandelwal,

Thank you for reaching out to us with your inquiry.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#389334 Copied

Ankit Khandelwal

Participant

April 2, 2024 at 06:30

Many thanks for transparent reply. Actually I am using this theme first time that’s why lots of question from my side. Once the website partially completed then I will not ask many question.

I know lots of botheration caused to you and frankly I faith in your theme & support.. So, I want my website only on your theme

#389603 Copied

Luca Rossi

Support staff

April 2, 2024 at 07:31

Dear Ankit Khandelwal,

We would like to express our gratitude for your contribution. Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

#389614 Copied

Andrew Mitchell

Support staff

April 2, 2024 at 07:53

Dear Ankit Khandelwal,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#389621 Copied
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