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Product variations are not showing on product detail page

This topic has 8 replies, 3 voices, and was last updated 6 months ago ago by Tony Rodriguez

Sam

Participant

April 4, 2024 at 06:36

Hello Team,

I’ve created the multiple variations here but not showing on the product detail page.
https://changs16.sg-host.com/product/flight-rack-conveyor-dishwashers-the-ultimate-solution-for-high-volume-commercial-kitchens/

Can you please help me ASAP

#389921 Copied Theme version: 9.3.3

7 Answers

Tony Rodriguez

Support staff

April 4, 2024 at 07:32

Hello, @Sam,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#389935 Copied

Sam

Participant

April 4, 2024 at 08:20

Thanks for the quick response. Actually it’s very urgent so if you can follow urgently that would be nice.

Looking forward to your response.

Regards

Please contact administrator
for this information.

#389948 Copied

Tony Rodriguez

Support staff

April 4, 2024 at 09:09

Hello, @Sam,

We appreciate your cooperation in granting us access to the wp-admin panel of your website. Upon thorough examination, we have determined that the issue you are experiencing is due to customizations made within the child theme’s additional code.

To confirm our findings, we have temporarily activated the XStore parent theme on your website. As a result, we have observed that the product variations are functioning correctly. This indicates that the modifications within your child theme are indeed the source of the problem.

We kindly request that you review and adjust the custom code within your child theme files to resolve the issue at hand. For your convenience, we have provided a reference image in the private content area.

Should you require any further assistance or have any questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#389967 Copied

Sam

Participant

April 4, 2024 at 10:35

Hi Team,
I’ve added the fresh child theme but variations are still not appearing.

Please check once.
Thanks

#390003 Copied

Rose Tyler

Support staff

April 4, 2024 at 10:43

Hello, @Sam,

Please check now – https://prnt.sc/7cb44uuUcfky > https://prnt.sc/mHBxKcEOPXAA

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

#390005 Copied

Sam

Participant

April 4, 2024 at 11:06

Yes I can see now.

Thanks for your help.

#390022 Copied

Tony Rodriguez

Support staff

April 4, 2024 at 11:10

Hello, @Sam,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#390025 Copied
Tagged: fix woocommerce variation problem, not showing product variations, product variation issues, solving woocommerce display issues, woocommerce product detail page, wordpress woocommerce templates
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Product variations are not showing on product detail page

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