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Bug affichage header builder widgets are not displayed

This topic has 4 replies, 2 voices, and was last updated 6 months, 2 weeks ago ago by Tony Rodriguez

jimmy-17

Participant

April 4, 2024 at 11:38

Hello, my header builder is not displaying correctly. See screenshot

Can you correct this? Thank you

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#390032 Copied Theme version: 9.2.9

3 Answers

Tony Rodriguez

Support staff

April 4, 2024 at 11:51

Hello, @jimmy-17,

Thank you for contacting us and for using XStore.

1/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, (9.3.3) and core plugin (5.3.3) , to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We appreciate your patience and understanding. If you have any further questions or require additional assistance, please let us know.

Best Regards,
8Theme’s Team

#390033 Copied

jimmy-17

Participant

April 4, 2024 at 13:03

I’ve made a backup of the site, deactivated wp rocket but the connection block widget isn’t displayed in the header builder.

#390063 Copied

Tony Rodriguez

Support staff

April 4, 2024 at 13:58

Hello, @jimmy-17,

To solve your issue, please follow the next steps.

1/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, (9.3.3) and core plugin (5.3.3) , to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We have checked your site and found that in Chrome browser console (Failed to load resource: the server responded with a status of 500 () )

500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

Thank you for your understanding. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#390073 Copied
Tagged: bug affichage header, builder widgets, display issues, template troubleshooting, web development, woocommerce, wordpress templates
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