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Free shipping progress bar not showing on mobile cart.

This topic has 16 replies, 3 voices, and was last updated 7 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 5, 2024 at 16:05

    The free shipping bar is not showing on the mobile view, is it also possible to embed it on other places thought the cart/checkout process.

    Thanks.

    #390282 Copied Theme version: 9.3.1
    15 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 6, 2024 at 07:54

    Hello, @Mr.Auxins,

    Thank you for contacting us and for using XStore.

    Please read our theme documentation here: https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

    https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

    If the issue persist, please provide screenshot of the problem and your site wp-admin access in the private content area so that we can take a closer look at your settings and help you.

    Thank you for your cooperation, and we look forward to resolving this issue for you.

    Best Regards,
    8Theme’s Team

    #390332 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 6, 2024 at 11:38

    I will have a read and get back to you, thanks.

    Please contact administrator
    for this information.
    #390348 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 6, 2024 at 15:21

    Hello, @Mr.Auxins,

    Sure, Take your time.

    Best Regards,
    8Theme’s Team

    #390374 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 9, 2024 at 13:48

    Hello,

    the documentation doesn’t provide any answers to the problem.

    The video ive attached shows the mobile view.

    The ‘progress’ bar doesn’t appear on the cart menu, (it does on desktop however).

    Also when a user clicks ‘Checkout” they are taken to the “billing details” page, not the ‘Shopping cart” page. The progress bar and calculator is only located on the ‘shopping cart’ page.

    I would like the process bar to appear across the whole checkout process.

    Files is visible for topic creator and
    support staff only.
    #390875 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 9, 2024 at 14:33

    Hello, @Mr.Auxins,

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache before revisiting your site to see the changes.

    For your reference, an image has been provided in the private content area.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #390887 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 9, 2024 at 23:28

    Hello, there is no change that I can see…

    ugmp.co.uk

    #390933 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 08:25

    Hello, Mr.Auxins,

    Please provide URL of your site, and temporary wp-admin access.

    Let us know what device and browser do you use.

    Could you record a video from your mobile with the issue visible? Do not forget to clear browser cache before this.

    Best Regards,
    The 8Theme Team

    #390982 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 11, 2024 at 22:02

    The dm gives you access the the STAGING site. I need ti see the changes and make them on th live site. Thanks

    Please contact administrator
    for this information.
    #391291 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2024 at 08:41

    Hello, Mr.Auxins,

    We appreciate your prompt response.

    We would like to inform you that the progress bar feature is designed to be displayed exclusively on the Cart page by default. However, if you wish to include it on the Checkout page, you may do so by utilizing Elementor https://prnt.sc/HtunPhyYTzF3 > https://prnt.sc/K7BVgT6L17PN this element that can be integrated into the page content.

    Best Regards,
    The 8Theme Team

    #391331 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 12, 2024 at 08:44

    Issue not resolved

    #391334 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2024 at 09:01

    Hello, Mr.Auxins,

    1/ Yes, because you provide us with access to the STAGING SITE. How can changes appear on your live site if you do not provide us with access?

    2/ Do you mean cart or checkout page? We can see the progress bar on your Cart page from mobile. Please check the link in the Private Content area.

    About the checkout page, the progress bar feature is not designed to be displayed on this page, by default.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #391342 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 12, 2024 at 09:20

    1/ Yes, because you provide us with access to the STAGING SITE. How can changes appear on your live site if you do not provide us with access?

    — I dont provide you with access to live site. YOU provide ME with changes made on STAGING site, so I can make them on the live site.

    How can I make the changes on the LIVE site if you do not provide me with the css or instructions other than “we fixed it” when its not fixed on Live.

    Ive just checked your changes in STAGING17.

    1: There is NO green/white animated progress bar. A blue Image bar, yes.

    2: I dunno what code you’ve implemented but the Revolution slider has disappeared, this would not be acceptable for the live site.

    3: I explained about the cart/checout page. I appreciate its not like that by default. But int needs to work this way due to the way the them checkout/cart page works. Otherwise nobody sees the bar or value remaining.

    #391350 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2024 at 10:02

    Hello, Mr.Auxins,

    https://prnt.sc/NL5SlBfrkLPv – I would like to inform you that I have not made any modifications to your website, and as such, I am unable to provide an explanation for the changes you’ve referenced. Please note that another member of our support team will be able to address this matter, but they will only be available to do so after a few days. We apologize for any inconvenience this may cause.

    However, if you assert that the changes made did not resolve your issue, we can temporarily set them aside and discuss alternative solutions that may assist you further.

    1/ “There is NO green/white animated progress bar. A blue Image bar, yes.” – Please provide: – a screenshot from your mobile;
    – let us know what device and browser you use.
    – it is about the cart page?

    2/ “I dunno what code you’ve implemented but the Revolution slider has disappeared, this would not be acceptable for the live site.” – From our side, there were no changes that may affect the Slider on your Home page. Please edit the page using Elementor and try to re-select Slider template.

    3/ “But int needs to work this way” – which way? If you wish to include the bar on the Checkout page, you may do so by utilizing Elementor https://prnt.sc/HtunPhyYTzF3 > https://prnt.sc/K7BVgT6L17PN this element that can be integrated into the page content.
    https://www.8theme.com/documentation/documentation/xstore-builders/xstore-checkout-page-builder-with-elementor/
    Please try to follow our recomentation, before your next reply.

    4/ We asked a few times, but you did no update the theme on the staging site, do you need our help with it?

    Best Regards,
    The 8Theme Team

    #391364 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 12, 2024 at 10:29

    Hi Rose,

    Ive absolutely no idea what you are talking about you are only complicating the situation by providing input.

    I dont need a memebr of your support team to address anything, no inconvenience has been caused by them, they were modifying a STAGING site… you seem to be struggling to realise this.

    Im gonna create a new topic for this because you’ve just confused me and now have no idea where I left of with your colleague, please don’t reply to the new topic.

    Thanks Rose.

    #391385 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2024 at 10:49

    Hello, Terpsauce,

    Please accept our apologies for any inconvenience caused. In accordance with your request, I will refrain from responding to your inquiries at this time, allowing other specialists the opportunity to provide you with answers later.

    This topic will be closed.

    Best Regards,
    The 8Theme Team

    #391400 Copied

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