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Circle version of colours dissapear – automatically

This topic has 11 replies, 2 voices, and was last updated 8 months, 1 weeks ago ago by Rose Tyler

bistypl

Participant

April 6, 2024 at 13:26

We had the normal selection from the color palette and suddenly that option disappeared. Instead, the picker is simply color and size selection boxes. How can we fix this?

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#390361 Copied Theme version: 9.3.3

10 Answers

bistypl

Participant

April 6, 2024 at 13:30

Chech this settings, steal doest working.

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#390362 Copied

bistypl

Participant

April 6, 2024 at 13:31

Here too

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#390363 Copied

bistypl

Participant

April 6, 2024 at 13:34

Elementor settungs

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#390364 Copied

Rose Tyler

Support staff

April 7, 2024 at 09:37

Hello, Bistypl,

Thank you for getting in touch with us.

Could you kindly furnish us with the URL of the product page in question?

Kind Regards,
8theme team

#390441 Copied

bistypl

Participant

April 7, 2024 at 12:28

https://sklep.bisty.pl/

Here we should see colors picker under product image.

Files is visible for topic creator and
support staff only.

#390463 Copied

Rose Tyler

Support staff

April 7, 2024 at 13:45

Hello, Bistypl,

You need to update the theme first – https://prnt.sc/L9qyFkNw7-x9 https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and let us know once it will be done.

Kind Regards,
8theme team

#390475 Copied

bistypl

Participant

April 7, 2024 at 20:38

Still the same.

#390531 Copied

Rose Tyler

Support staff

April 8, 2024 at 07:52

Hello, Bistypl,

We appreciate your prompt response.

Could you please provide FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

#390567 Copied

bistypl

Participant

April 8, 2024 at 16:22

Sent, I can change too just send me more info.

Please contact administrator
for this information.

#390681 Copied

Rose Tyler

Support staff

April 9, 2024 at 08:01

Hello, Bistypl,

We appreciate your prompt response.

To succinctly address the matter at hand, it appears that you are utilizing swatches that are not provided by our theme, as evidenced by the screenshot available at the following link: https://prnt.sc/lb5szjzZhIaz (pertaining to a single product).

Consequently, our display element is designed to showcase only our swatches, which are currently absent; this is why the section in question appears empty, as shown here: https://prnt.sc/j5QApoKjtBoY

To resolve this issue, there are two options available. You can either adapt to using our swatches https://youtu.be/LgzC4iK-j6A?feature=shared or opt for customization, which is an additional paid service. Should you wish to proceed with the customization service, please submit a request through your account page.

We appreciate your understanding and are here to assist with any further inquiries you may have.

Kind Regards,
8theme team

#390754 Copied
Tagged: automatic colour change, circle colours disappear, e-commerce customization, web development, website design, woocommerce templates, wordpress
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