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HTTP ERROR 500 changing main domain to a subdomain

This topic has 5 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Rose Tyler

Backes1

Participant

April 6, 2024 at 14:11

I changed the domain https://atacadoatalaia.com.br to a subdomain https://poa.atacadoatalaia.com.br and since that day, I’ve been experiencing an error on the website. I can access the WordPress dashboard, but on the site’s page, it gives an error. This error is related to Xstore. Could you assist me? Thank you!

Please, contact administrator
for this information.

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#390366 Copied Theme version: .9.3.4

4 Answers

Rose Tyler

Support staff

April 7, 2024 at 08:53

Hello, Backes1,

Thank you for getting in touch with us.

We recommend that you take a moment to review the following article: [How to Fix the Internal Server Error in WordPress](https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/comment-page-6/). It provides a comprehensive guide that may help resolve the issue you are experiencing.

Should you require additional support after reviewing the article, please do not hesitate to contact your hosting provider for further assistance. They will be able to offer more specific guidance based on the details of your hosting environment.

Best Regards,
8Theme’s Team

#390412 Copied

Backes1

Participant

April 7, 2024 at 11:18

Hi Rose,

I couldn’t fix the error after looking at your article. I contacted the provider and they said it’s a WordPress error. Could you assist me? Attached is the FTP access. Thank you!

Please contact administrator
for this information.

#390458 Copied

Backes1

Participant

April 7, 2024 at 12:14

Rose,
I tried deactivating the xstore plugin and activating it again.

Seems to be working now.
Let’s see!

#390462 Copied

Rose Tyler

Support staff

April 7, 2024 at 13:15

Hello, Backes1,

Thank you for your response.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#390469 Copied
Tagged: domain change issue, http error 500, subdomain problems, woocommerce troubleshooting, wordpress error 500, wordpress woocommerce themes
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