Cant add new slide when clicking add new slide button

This topic has 3 replies, 3 voices, and was last updated 7 months, 2 weeks ago ago by Tony Rodriguez

  • Avatar: laboudoir
    laboudoir
    Participant
    April 7, 2024 at 15:18

    When i try to add a new slide nothing happens when i click the add new slide button.

    2 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2024 at 07:30

    Hi @laboudoir,

    Thank you for reaching out to us with your concern.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 8, 2024 at 07:30

    Hello, @laboudoir,

    Thank you for contacting us and for using XStore.

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

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