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Multiple inquries regarding product page

This topic has 3 replies, 3 voices, and was last updated 6 months, 3 weeks ago ago by Andrew Mitchell

Fareed Fares

Participant

April 8, 2024 at 04:03

I have multiple inquries:
1. the single product variation on the desktop and desktop mobile works fine but on real mobiles it shows only the main image only and no product variations

2. How to control the starting point of the sticky cart?

3. When I click on the product image it opens a link I want to disable this as users might click by mistake and I don’t want them to leave the page (Attached a sample link)

4. Can I add multiple image variations for the product variant even with a plugin or is it limited only to one different image?

Please, contact administrator
for this information.

#390536 Copied Theme version: 9.2.9

2 Answers

Tony Rodriguez

Support staff

April 8, 2024 at 12:33

Hello, @Fareed Fares,

Thank you for contacting us and for using XStore.

1/ We have conducted a thorough review of your website using a personal mobile device and are pleased to report that we did not encounter any issues. For your convenience, we have documented this review in a video, which we have uploaded to the private content area for your reference.

We recommend that you clear your mobile browser’s cache and attempt to access the site once more. Should the problem persist, we kindly ask that you provide us with a screenshot of the issue. Additionally, please inform us of the specific mobile device on which you are experiencing the difficulty, so that we can investigate the matter further and offer the necessary assistance.

Thank you for your attention to this matter. We look forward to your response

2/ By default, there is no such option for it. We regret to inform you that the current functionality you are seeking is not available at this moment. It requires specific customization coding to be implemented.

We appreciate your understanding.

3/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, (9.3.5) and core plugin (5.3.5) , to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We kindly recommend that you take a complete backup of your site before proceeding.

After the theme update, We kindly request that you please check again with activated the XStore theme. (9.3.5)

4/ We are pleased to inform you that you have the ability to add multiple images variations for each product variant by utilizing the XStore Variation Gallery feature.

For your convenience, we have included some reference images to guide you through the process.

We trust this information will be of assistance to you.

Kind regards,
The 8Theme Team

Please contact administrator
for this information.

#390609 Copied

Andrew Mitchell

Support staff

May 25, 2024 at 15:40

Dear Fareed Fares,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#396647 Copied
Tagged: customer support, ecommerce solutions, multiple inquiries, product inquiry, product page customization, woocommerce enhancements, wordpress woocommerce themes
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