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Stripe fields does not appear correctly in the checkout page

This topic has 16 replies, 4 voices, and was last updated 7 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: Richard
    Richard
    Participant
    April 8, 2024 at 18:01

    Hello,
    (Nota : I completely refreshed WordPress and Xstore on my Host with a new installation, it solved the latest problem)

    1- I have a problem in the Checkout page : the stripe fields for payment by credit card appear briefly then disappears. Impossible to pay (. NB : I activated the stripe plugin and account successfully, and activated the test mode to test payments)

    2- How to change the name of the button for cheking out in the cart/checkout pages ?
    In the Cart Page, it says “Proceed to checkout” while in the checkout page it says “Commander” (OK for French)
    I would like to change the “Proceed to checkout” in the cart page to “Procéder au Paiement”.
    Same request for the button “Continue Shopping” => should the change of the language (to French in my case) be automatic, or do I to change it manually ? how ?

    I added admin account infos for you in the in the private area if needed

    (NB: I also just made the XStore update of today v9.3.5, it changes nothing)
    Thanks
    Richard

    Please, contact administrator
    for this information.
    #390700 Copied Theme version: 9.3.5
    15 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 09:24

    Hello, Richard,

    Thank you for reaching out to us.

    To assist us in understanding the issue more clearly, we kindly request that you record a video demonstrating the problem along with the steps necessary to replicate it.

    Best regards,
    The 8Theme Team

    #390778 Copied
    Avatar: Richard
    Richard
    Participant
    April 9, 2024 at 10:27

    Hello Rose,
    Please find in attachments the videos related to the 2 points:
    1 : CB problem
    2 : Button languate problem

    (I sent 2 times this email because it seems it did not work the 1st time)
    Best Regards
    Richard

    Files is visible for topic creator and
    support staff only.
    #390811 Copied
    Avatar: Richard
    Richard
    Participant
    April 9, 2024 at 10:37

    The second video, again (did not upload apparently the 1st time)

    #390815 Copied
    Avatar: Richard
    Richard
    Participant
    April 9, 2024 at 10:41

    Second video, again… did you receive it ?

    Files is visible for topic creator and
    support staff only.
    #390816 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 11:35

    Hello, Richard,

    We appreciate your prompt response.

    1/ Could you provide temporary FTP access? We will check what can be done to help you.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    2/ Please follow this article to translate XStore theme and XStore Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Best regards,
    The 8Theme Team

    #390839 Copied
    Avatar: Richard
    Richard
    Participant
    April 9, 2024 at 12:14

    Hello again,
    Please find in the private content area the information to connect with FTP.

    Regards
    Richard

    Please contact administrator
    for this information.
    #390851 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 13:06

    Dear Richard,

    We hope this message finds you well.

    We are reaching out to inform you that we recently transitioned to the XStore parent theme and subsequently reverted to the child theme. Unfortunately, this process appears to have disrupted the normal functionality of the website.

    We kindly request your assistance in restoring the most recent backup of the website to rectify this issue. We apologize for any inconvenience this may have caused and are committed to resolving the matter promptly.

    BTW: update the password of provided Admin account, we couldn’t login right now.

    Thank you for your understanding and cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #390859 Copied
    Avatar: Richard
    Richard
    Participant
    April 9, 2024 at 13:17

    Hello,
    I re-created the admin account for you.
    (See private content area / same as before)

    NB : I also restored the theme of the website I saved Apr 08, 2024 16:41 as requested

    Thanks and Regards
    Richard

    Please contact administrator
    for this information.
    #390863 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 14:43

    Dear Richard,

    We hope this message finds you well.

    We regret to inform you that we are still experiencing difficulties logging in with the account credentials previously provided.

    Could you kindly assist us by reviewing the login details once more?

    https://prnt.sc/XGwgBpv2qWM3

    We appreciate your prompt attention to this matter.

    Best regards,
    The 8Theme Team

    #390889 Copied
    Avatar: Richard
    Richard
    Participant
    April 9, 2024 at 14:58

    It should work now,
    Sorry, I restored the site after creating the admin account for Xstore.
    I recreated it and tested , it should work for you too now

    Regards
    Richard

    Please contact administrator
    for this information.
    #390897 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 16:13

    Dear Richard,

    We hope this message finds you well.

    We would like to inform you that after thorough investigation, we were unable to replicate the issue you reported on our local testing sites. For your reference, here is a screenshot of our test results:

    [https://prnt.sc/F_vywhzsLUJ6](https://prnt.sc/F_vywhzsLUJ6)

    However, we have proactively addressed the concern on your website by enabling the Legacy checkout experience. You can view the applied changes here:

    [https://prnt.sc/ZYNEa5_j2MSO](https://prnt.sc/ZYNEa5_j2MSO)

    At your earliest convenience, could you please review your website and confirm whether the issue has been resolved to your satisfaction?

    We appreciate your cooperation and look forward to your confirmation.

    Best regards,
    The 8Theme Team

    #390908 Copied
    Avatar: Richard
    Richard
    Participant
    April 9, 2024 at 17:08

    Hello Luca,

    So, only with enabling the Legacy checkout experience, it is working on my side.

    To be sure I understand, do you mean that on your side it was already running without enabling the Legacy checkout experience ?

    It is only working on my side it this option is checked….and I fear it will not be supported by Stripe in the near future as it is warned.

    Thanks

    Regards
    Richard

    #390915 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 10, 2024 at 04:16

    Dear Richard,

    To be sure I understand, do you mean that on your side it was already running without enabling the Legacy checkout experience ?

    Indeed, your assumption is accurate. It appears there may be compatibility issues between your hosting environment and the Stripe server. We kindly request that you reach out to the plugin’s author to address this matter.

    Thank you for your attention to this issue. Should you require any further assistance, please do not hesitate to contact us.

    Warm regards,
    The 8Theme Team

    #390938 Copied
    Avatar: Richard
    Richard
    Participant
    April 10, 2024 at 08:47

    Hello Luca, Rose and the 8Theme team,

    I called the Stripe support and they explained the problem and solution:
    If the amount in the cart is less than €0.5, then when you go to the checkout page, the Stripe fields do not appear, even if you increase this amount with the “+” button on the checkout page in order to exceed this minimum required quantity.

    “Solution”: this is not really a solution, but the basket amount must be greater than €0.5 BEFORE accessing the payment page with Stripe and its “new” form.

    This shouldn’t really be a problem in everyday life, as these small amounts are not very common. But we must be aware that this can happen.

    Thanks for your support. I put the problem in “solved”
    Best Regards
    Richard

    #390992 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 10, 2024 at 08:48

    Dear Richard,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #390993 Copied

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