This topic has 13 replies, 2 voices, and was last updated 7 months, 2 weeks ago ago by Rose Tyler
For some reason when I open a specific page I have a sizable amount of spacing between sections.
Hello, jhawker81,
Thank you for reaching out to us with your concern.
There is a default padding for all pages https://prnt.sc/ksqNLSQeDB7G
It can be removed using the next code
.content-page, .page-content{
padding-bottom: 0em;
}
Theme Options > Theme Custom CSS > Global.
Best Regards,
8Theme’s Team
where do i insert this code? Anywhere?
Hello, jhawker81,
Anywhere in Theme Options > Theme Custom CSS > Global.
Best Regards,
8Theme’s Team
added but did not work. when I click the arrow on the carousel, it changes, but when you just go to the website, there is a big space between sections.
Hi Rose, this did not work. Please see attached.
Hello, jhawker81,
To proceed effectively, we require FTP access to further diagnose and resolve the issue.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Thank you for your attention to this matter. We look forward to your prompt response.
Best Regards,
8Theme’s Team
Here you go.
Hello, jhawker81,
What password can be used?
Best Regards,
8Theme’s Team
password
Hello, jhawker81,
Command: PASS ************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
We kindly ask if you could attempt to connect to the FTP server using FileZilla on your end.
Once you have successfully established a connection, we would greatly appreciate it if you could verify and provide us with the correct credentials to ensure seamless access on our part.
Best Regards,
8Theme’s Team
could you try
Hello, jhawker81,
Upon reviewing the situation, it appears that a custom widget, specifically the Woo Product Carousel (https://prnt.sc/8I4NH8r8C-YG), is being utilized. Consequently, it would be prudent to direct any inquiries regarding this matter to the plugin provider that supplied this widget.
From what we can discern, there should be an ‘autoheight’ option available for the slider. However, it seems that this option is not present within the widget itself.
Unfortunately, from our perspective, there is no straightforward fix that we can offer from the theme side. Any solution would likely require cooperation with the plugin author or additional customization in files.
Thank you for your understanding.
Best Regards,
8Theme’s Team
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