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Hook woocommerce order before order table adding Pay with cash upon delivery.

This topic has 9 replies, 4 voices, and was last updated 8 months ago ago by Andrew Mitchell

  • Avatar: buf
    buf
    Participant
    April 10, 2024 at 19:24

    I added the hook from the title to the order confirmation email, as I installed an order tracking plugin and it was not displaying the information due to the theme’s email editor.

    When adding the hook it shows the tracking correctly, but it is adding the phrase “Pay with cash upon delivery” and I don’t understand why. I have been looking with Loco Translate and I have seen that it is a phrase from the Woocommerce plugin. I have tried deleting it, but it still shows up in the email.

    How can I delete it? Thank you very much.

    Please, contact administrator
    for this information.
    #391132 Copied Theme version: 9.2.7
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2024 at 09:06

    Hello,

    Thank you for reaching out to us with your concern regarding the order confirmation email.

    To proceed effectively, we require wp-admin and FTP access to further diagnose.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #391166 Copied
    Avatar: buf
    buf
    Participant
    April 11, 2024 at 13:25

    Attached!

    Please contact administrator
    for this information.
    #391208 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2024 at 13:34

    Hello,

    We can’t log in – https://prnt.sc/tK7Wdvseu8VA
    and connect – https://prnt.sc/XG9mDV4HWPSp
    Please check.

    Best Regards,
    8Theme’s Team

    #391211 Copied
    Avatar: buf
    buf
    Participant
    April 11, 2024 at 18:15

    It’s because of the firewall. Now you should.

    #391266 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2024 at 08:24

    Hello,

    Thank you for wp-admin access.

    About FTP, https://prnt.sc/ZpTrLR-E3gIb
    We kindly ask if you could attempt to connect to the FTP server using FileZilla on your end.
    Once you have successfully established a connection, we would greatly appreciate it if you could verify and provide us with the correct credentials to ensure seamless access on our part.

    Best Regards,
    8Theme’s Team

    #391322 Copied
    Avatar: buf
    buf
    Participant
    April 13, 2024 at 12:32

    It’s ok for me. Try this username (private content area)

    Please contact administrator
    for this information.
    #391573 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 15, 2024 at 09:21

    Thank you for providing the details. Before proceeding further, we recommend checking the functionality of your tracking plugin and the texts it displays when our Email builder is inactive. If the text continues to appear, we advise reaching out to the support teams of WooCommerce or the Order Tracking plugin, as this issue appears to be unrelated to our theme.

    Additionally, upon inspecting the code of the WooCommerce plugin, we discovered that they offer settings for modifying the texts. These settings can be found in WooCommerce -> Settings -> Payments -> Cache of Delivery [https://prnt.sc/Ve-7aYa9ZP6L]. We suggest attempting to set these texts to empty strings or “-” and then verifying if this resolves your query.

    We eagerly await your response and remain at your disposal to assist further.

    Kind regards,
    Jack Richardson

    #391727 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 16, 2024 at 13:10

    Dear buf,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #391864 Copied

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The issue related to '‘hook woocommerce order before order table adding Pay with cash upon delivery.’' has been successfully resolved, and the topic is now closed for further responses

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