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Mobile site not working only displaying blank screen with download option

This topic has 7 replies, 2 voices, and was last updated 5 months, 3 weeks ago ago by Tony Rodriguez

Jade

Participant

April 25, 2024 at 20:09

Hello,

My website is not displaying on mobile. It only shows a blank screen with a download option. Can you help me fix this, please?

Files is visible for topic creator and
support staff only.

#393028 Copied Theme version: 9.3.5

6 Answers

Jade

Participant

April 25, 2024 at 20:10

Info for site

Please contact administrator
for this information.

#393029 Copied

Tony Rodriguez

Support staff

April 26, 2024 at 06:10

Hello, @Jade,

Thank you for contacting us and for using XStore.

1/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and check again.

2/ Please check to activate the XStore parent theme under (Appearance > Themes) on your site.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#393045 Copied

Jade

Participant

April 26, 2024 at 22:11

Hi,

What is this:
2/ Please check to activate the XStore parent theme under (Appearance > Themes) on your site.

I see the child theme is active but what is the one to the right of it? What is that theme? When I preview it it’s not exactly formatted like my child theme.

Files is visible for topic creator and
support staff only.

#393130 Copied

Tony Rodriguez

Support staff

April 27, 2024 at 05:23

Hello, @Jade,

It means We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

2/Additionally, We have checked your site on my personal mobile, it is working correctly. Please check again on your end.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#393136 Copied

Jade

Participant

April 27, 2024 at 05:54

Hi Tony,

Thank you for explaining. I was able to get the site working as you noticed. Also, thank you for explaining the child theme and parent theme. I appreciate your help!

#393142 Copied

Tony Rodriguez

Support staff

April 27, 2024 at 05:56

Hello, @Jade,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#393143 Copied
Tagged: blank screen troubleshooting, download option error, mobile site issues, woocommerce mobile problems, woocommerce wordpress themes, wordpress mobile compatibility, wordpress theme fixes
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Mobile site not working only displaying blank screen with download option

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