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Images not showing on the website after importing a demo Theme “Xspot”

This topic has 2 replies, 2 voices, and was last updated 6 months, 2 weeks ago ago by Tony Rodriguez

baghoor

Participant

May 2, 2024 at 07:26

Hi yesterday i bought this theme, installed and import one of the demo theme, after installing images on the site are not showing, can you please help me getting this sorted, I am quite new here do not know how to get through and what is going wrong.

#393670 Copied Theme version: 9.3.8

1 Answer

Tony Rodriguez

Support staff

May 2, 2024 at 07:31

Hello, @baghoor,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#393673 Copied
Tagged: demo import problems xspot, fix xspot demo import issues, resolve woocommerce xspot theme errors, solving xspot wordpress image problems, troubleshooting xspot theme wordpress, woocommerce xspot image errors, wordpress xspot theme issues
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