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Product pages are showing fatal error after the update

This topic has 29 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Luca Rossi

Shehzad Ghazi

Participant

May 3, 2024 at 16:47

Hello,

We are building a new site on a different URL, and I want to highlight a few issues.

1- After updating the theme product pages are not visible showing a fatal error. All the plugins and theme is updated and tried by shifting the theme.

2-1 There is another weird issue in the header of the website. In a newly launched template, If I move to the About Us or any other page, the home menu still shows active. Please check the screenshot for a better understanding.

2-2 In the SS you can see, I’m at the contact page but the contact page and home both seem active. I realized this problem is also available on your website in the theme demo. Please find the screenshot.

3- I can see in the new template there are some major changes, and one of them is the website header which is not Xstore customized but developed by Elementor. So I need to know how can I make both the top and bottom header sticky instead of just the bottom.

Screenshots are provided in the private content area for security reasons with admin access.

Thanks!

Please, contact administrator
for this information.

#393918 Copied Theme version: 9.3.8

28 Answers

Tony Rodriguez

Support staff

May 4, 2024 at 09:51

Hello, @Shehzad Ghazi,

Thank you for contacting us and for using XStore.

1/ We have checked your site and found that the fatal error issue appearing when child theme activated on your site. When we have activated the parent theme on your site the issue has been solved.

The issue is caused by your child theme.

To solve your issue, please check your child theme additional code customization with your website developer or you can install new child theme on your site. The new child theme archive attached in private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

2-1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

For your reference, we have included a relevant image in the private content area.

3- We are pleased to inform you that your issue has been successfully resolved. The Sticky Header has been activated by navigating to Edit Container > Advanced > XStore Sticky Header.

For your reference, we have included images in the private content area of our website.

We hope this resolution meets your expectations. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#393968 Copied

Tony Rodriguez

Support staff

May 4, 2024 at 12:21

Hello, @Shehzad Ghazi,

2-2/ Upon reviewing your website, we have observed that you are currently utilizing the Mega Menu element. However, we noticed that there are no sub-menu items included within it. To enhance the functionality and appearance of your site’s navigation, we kindly suggest switching to the Nav Menu element.

We trust that this recommendation will assist in optimizing your website’s user experience.

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#393980 Copied

Shehzad Ghazi

Participant

May 4, 2024 at 14:39

Hello,

Thanks for the response I want to know if I update the child theme will my current changes stay or the will be vanished?

2-2/ Thanks for noticing that, we are still under development.

Thanks

#393997 Copied

Tony Rodriguez

Support staff

May 6, 2024 at 05:39

Hello, @Shehzad Ghazi,

1/ Updating a child theme typically won’t erase your current changes.Child themes are designed to inherit functionalities and styles from their parent themes while allowing you to make modifications without affecting the parent theme’s core files. When you update a child theme, the changes you’ve made directly to the child theme files should remain intact.

However, it’s always a good practice to backup your child theme files before updating, just in case something unexpected happens during the update process. This ensures that you can easily revert to the previous version if needed.

2/ You are welcome.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#394062 Copied

Shehzad Ghazi

Participant

May 6, 2024 at 18:01

Hello Tony,

The active menu issue is still there, I thought updating the theme might fix all the issues, but still active menu and product page issues are still there.

#394170 Copied

Luca Rossi

Support staff

May 7, 2024 at 05:54

Dear Mr. Shehzad Ghazi,

We hope this message finds you well. We are writing to inform you that we have identified and addressed a recent issue concerning the brand by implementing a necessary hotfix.

We believe that the problem has been successfully resolved. Could you please take a moment to review the changes at your earliest convenience and confirm that everything is functioning to your satisfaction?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#394196 Copied

Shehzad Ghazi

Participant

May 7, 2024 at 15:18

Hi,

Yes it is working thank you, and what about the menu issue?

#394305 Copied

Luca Rossi

Support staff

May 7, 2024 at 15:46

Hi @Shehzad Ghazi,

For the active menu items issue, since you’re using the mega menu but it doesn’t have any sub-menu items for now.

We suggest you to switch to the Nav Menu element instead:

https://prnt.sc/DdTGHbmVgUIS

Best regards,
The 8Theme Team

#394311 Copied

Shehzad Ghazi

Participant

May 7, 2024 at 18:42

Hi,

Thanks that issue has been fixed.

Another issue appears product description is enabled on product pages but the description is not visible.

Also, I am not able to display the variation table the way we have displayed it on our actual site. I am attaching both links in the private content area.

I also noticed that the child theme that is installed on our actual site is different, with version 0.0.1., and the site we are developing has a different child theme with version 1.0. Not sure if all these issues are because of the child theme. And what if we use the same theme that is installed on your actual site?

Please contact administrator
for this information.

#394337 Copied

Luca Rossi

Support staff

May 8, 2024 at 05:00

Hi @Shehzad Ghazi,

Since you’re using the Elementor for Single Product Builder, please add the Short Description element below the product title: https://prnt.sc/LK81Bjnx8MMa

Also, I am not able to display the variation table the way we have displayed it on our actual site. I am attaching both links in the private content area.

Does it support shortcode or something else? So we can add the shortcodes to Text Widget element.

I also noticed that the child theme that is installed on our actual site is different, with version 0.0.1., and the site we are developing has a different child theme with version 1.0. Not sure if all these issues are because of the child theme. And what if we use the same theme that is installed on your actual site?

It’s fine. You don’t have to care the version of child theme if the codes of functions.php file are the same.

Best regards,
The 8Theme Team

#394347 Copied

Shehzad Ghazi

Participant

May 8, 2024 at 16:00

Hi,

“Does it support shortcode or something else? So we can add the shortcodes to Text Widget element.”

It is a default option in the variation table plugin to display the table so once we do it from the plugin, the table will by default show on the products with the variation, not those products that don’t have variation and use the theme default option for a non-variant product, I believe by adding the shortcode it will create a mess on those products which doesn’t have variations.

The screenshot I have shared above shows I am using xstore customizer not Elementor and a short description is there but can not be seen in the front end. Something must be going wrong.

Also, I have shared the video link in the private content area, please have a look. The elementor header is not good xstore customizer was better. Please help me fix the issue, how can I make it smooth?

Thanks

Please contact administrator
for this information.

#394446 Copied

Luca Rossi

Support staff

May 9, 2024 at 04:16

Hi @Shehzad Ghazi,

Your actual site is using the default template for products(not using Customizer/Elementor Builder) so the table will display automatically.

The site you are building is using the Elementor Builder for products page so you have to copy the shortcode to the HTML/Text Element.

We’ve copied the shortcode to HTML element for and the table is displaying. Could you please check again?

https://prnt.sc/H0JHYxfHqlUI

https://prnt.sc/goxLRn-ctli4

Best regards,
The 8Theme Team

#394482 Copied

Shehzad Ghazi

Participant

May 9, 2024 at 15:52

Hi,

Find the screenshot, this is the mess I was talking about above. How can I shift the product page to default instead of any customizer or elementor same as our actual site,

What about the video I shared above about the header please check that, and let me know how can I make it smother.

Please reply ASAP to my all queries as it is taking lots of time.

Thanks,

Please contact administrator
for this information.

#394565 Copied

Luca Rossi

Support staff

May 9, 2024 at 18:16

Hi @Shehzad Ghazi,

What about the video I shared above about the header please check that, and let me know how can I make it smother.

We’ve disabled the XStore Sticky Header and enable the Motion Effect > Sticky for 2 containers of header. Now it’s working correctly.

Find the screenshot, this is the mess I was talking about above. How can I shift the product page to default instead of any customizer or elementor same as our actual site,

Please go to the link to edit the Single Product Builder and remove the condition, after your product will use the default template.

https://***distributors.com/wp-admin/admin.php?page=elementor-app&ver=3.21.5#/site-editor/templates/product

https://prnt.sc/WH87A50HgpJ5

Best regards,
The 8Theme Team

#394570 Copied

Shehzad Ghazi

Participant

May 9, 2024 at 20:00

Hello,

Thanks the menu looks fine.

https://***distributors.com/wp-admin/admin.php?page=elementor-app&ver=3.21.5#/site-editor/templates/product

This link is not working.

#394573 Copied

Luca Rossi

Support staff

May 10, 2024 at 04:10

Hi @Shehzad Ghazi,

We’ve hidden your URL from the public. Please check Private Content area.

Please contact administrator
for this information.

#394581 Copied

Shehzad Ghazi

Participant

June 20, 2024 at 18:11

Hi,

I have a question, In new templates all the pages are developed using elementor.

I want to know if the Products Archive page is developed using elementor, how can I display each brand and category above and below description to their respective page?

#400711 Copied

Luca Rossi

Support staff

June 21, 2024 at 05:37

Dear Mr. Shehzad Ghazi,

We hope this message finds you well. We would appreciate it if you could provide us with some screenshots to better illustrate what you are aiming to achieve. We are currently unclear about the specifics of your inquiry.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#400736 Copied

Shehzad Ghazi

Participant

June 21, 2024 at 15:50

Please see the private content area.

Please contact administrator
for this information.

#400867 Copied

Luca Rossi

Support staff

June 22, 2024 at 17:02

Dear Mr. Shehzad Ghazi,

We hope this message finds you well. We would like to request your assistance in creating a new template for the Product Categories Archive pages. The template should be configured to meet the following display conditions:

[Product Categories Archive Template Display Conditions](https://prnt.sc/BPAuS9NT7fIB)

Additionally, we suggest adding a new section above the products grid to prominently display the category description. Please refer to the following screenshot for a clearer understanding:

[Category Description Placement](https://prnt.sc/N7IinZvH8QtR)

Everything seems good but still dropdown menu breaking here.

Furthermore, we recommend reviewing the tutorials for setting up the mega menu, which can be found at the following link:

[Mega Menu Setup Tutorials](https://xstore.helpscoutdocs.com/article/27-mega-menu)

We appreciate your attention to these requests and look forward to your prompt action. Should you have any questions or require further clarification, please do not hesitate to contact us.

Best Regards,

The 8Theme Team

#401023 Copied

Shehzad Ghazi

Participant

June 24, 2024 at 17:47

Hi,

Thanks for the response.

I need to know how can I display top and bottom description currently it is only showing the same description above and below, but for categories there are 2 boxes of description at the backend, The reference I have provided above is showing different description above and the below of the page.

Also I don’t need megamenu I have already used it and I know how to display it. I just want to know why my dropdown menu is not showing up properly. See the screenshot for better understanding.

Please contact administrator
for this information.

#401308 Copied

Luca Rossi

Support staff

June 25, 2024 at 12:08

Dear Shehzad Ghazi,

We hope this message finds you well. I am writing to assist you with setting up a simple sub-menu as per your request.

You can add the sub-menu items directly as illustrated in the screenshot provided here: [https://prnt.sc/bzc0L5x39xVq](https://prnt.sc/bzc0L5x39xVq).

From the screenshots you have shared, it appears you are utilizing the Archive description, which by default displays content from the default description. You can view this here: [https://prnt.sc/OGNimoGmmgky](https://prnt.sc/OGNimoGmmgky).

Additionally, we have incorporated a Text Element that pulls in the second description for your convenience. Please review it at your earliest convenience here: [https://prnt.sc/a1Tr4TNnzoGa](https://prnt.sc/a1Tr4TNnzoGa).

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#401512 Copied

Shehzad Ghazi

Participant

June 25, 2024 at 17:23

Hi Luca,

Thanks for the response, but the way you suggested for dropdown doesn’t allow the small customization like text color and hover If I am right.

#401592 Copied

Luca Rossi

Support staff

June 26, 2024 at 07:55

Dear Mr. Shehzad Ghazi,

That’s correct.

Best regards,
The 8Theme Team

#401681 Copied

Shehzad Ghazi

Participant

June 26, 2024 at 18:29

Another on and off overlay issue, see the SS in private content area.

Please contact administrator
for this information.

#401915 Copied

Shehzad Ghazi

Participant

June 27, 2024 at 22:41

Hi, Waiting for the response?

#402128 Copied

Luca Rossi

Support staff

June 28, 2024 at 09:40

Dear Mr. Shehzad Ghazi,

We hope this message finds you well. We would like to inform you that we have been unable to reproduce the issue you reported on our end.

1. **Theme and Plugin Update**
Please update your XStore Theme and XStore Core Plugin to the latest versions. For detailed guidance on how to proceed, kindly refer to the following articles:
– [Update History](https://xstore.8theme.com/update-history/)
– [Theme Update Guide](https://xstore.helpscoutdocs.com/article/63-theme-update)

2. **Troubleshooting Steps**
We recommend disabling all third-party plugins that are not bundled with XStore. You can find a list of included plugins here: [Included Plugins](https://xstore.helpscoutdocs.com/article/36-included-plugins). After disabling, please clear your browser’s cache and check if the issue persists. This step is crucial as third-party plugins can sometimes cause conflicts.

Before proceeding with any updates or troubleshooting, we strongly advise taking a complete backup of your site to prevent any potential data loss.

Thank you for your cooperation. We look forward to assisting you promptly and hope to resolve your concerns efficiently.

Best Regards,
The 8Theme Team

#402171 Copied

Luca Rossi

Support staff

June 29, 2024 at 09:01

Hi @Shehzad Ghazi,

We’ve resolved the issue by going to Elementor > Settings > Intergration > Mini cart template > select Disable:

https://prnt.sc/l1Z-j2cvH4r9

Now the buttons and progress bar are displaying: https://prnt.sc/kcv3pki-3iX-

Could you please check?

Thank you!

#402321 Copied
Tagged: product page update error, product pages not showing, resolve woocommerce fatal error, woocommerce error fix, woocommerce update error, wordpress templates fatal error, wordpress update issues
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