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Single Product Page Broken with Elementor Description can only see description,

This topic has 8 replies, 3 voices, and was last updated 6 months ago ago by Andrew Mitchell

Martin

Participant

May 7, 2024 at 23:50

Single Product Page Broken.

They are 2 issues.

1. By stcoling on the top of the Page (by scroling fast) the Categorie group are off the Layout

2. If the description is made with Elementor, you can only see the description not the rest of the page.

Files is visible for topic creator and
support staff only.

#394340 Copied Theme version: 9.3.9

7 Answers

Martin

Participant

May 7, 2024 at 23:58

some more pictures

Files is visible for topic creator and
support staff only.

#394341 Copied

Rose Tyler

Support staff

May 8, 2024 at 07:23

Hello, Martin,

Thank you for contacting us and for using XStore.

Could you please provide us with the URLs of the pages where you are experiencing issues? This will help us address your concerns more effectively.

Kind Regards,
8theme team

#394366 Copied

Martin

Participant

May 8, 2024 at 08:53

for example a product that use Elementor as description: https://knxpanama.com/d1101fv-fingerprint-50-empotrado/

#394379 Copied

Rose Tyler

Support staff

May 8, 2024 at 09:15

Hello, Martin,

We appreciate your prompt response.

Can you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only? Let us know the result.

If the issue persists with the XStore theme only, please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

#394381 Copied

Martin

Participant

May 8, 2024 at 13:54

Looks like I do have the same issues buy unsing the Default Elemator team
.

#394417 Copied

Rose Tyler

Support staff

May 8, 2024 at 13:58

Hello, Martin,

It means the issue is independent of our theme. We would recommend you contact the support of WooCommerce https://wordpress.org/support/plugin/woocommerce/ and Elementor https://wordpress.org/support/plugin/elementor/ .

Kind Regards,
8theme team

#394418 Copied

Andrew Mitchell

Support staff

May 19, 2024 at 02:33

Dear Martin,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#395813 Copied
Tagged: broken description, elementor, fixing errors, online store solutions, single-product page, woocommerce, wordpress templates
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