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Space under the header and above the main header content

This topic has 7 replies, 3 voices, and was last updated 6 months, 1 weeks ago ago by Luca Rossi

Sanjeev

Participant

May 10, 2024 at 09:19

I’ve added option plugins from the theme and now it displays a page with just a little space under the header and above the main content only in the Safari browser. Image is attached. Please check and inform me ASAP.

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#394600 Copied Theme version: .9.3.9

6 Answers

Tony Rodriguez

Support staff

May 10, 2024 at 09:31

Hello, @Sanjeev,

Thank you so much for purchasing our theme and contacting our support center.

In order to address the concern you have raised, we kindly ask that you proceed to the following location within your system: navigate to ‘XStore’ followed by ‘Theme Options’, then select ‘Header Builder’. Once there, please make any necessary modifications and ensure to click ‘Publish’ to apply the changes.

We are optimistic that this will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

#394601 Copied

Sanjeev

Participant

May 10, 2024 at 10:54

It seems that despite our efforts, the issue persists specifically on the Safari browser, while it functions correctly on Google Chrome. This suggests that there might be browser-specific compatibility issues affecting the display.

To address this, we can take a few steps:

Browser Compatibility Testing: Conduct thorough testing across various browsers, including Safari, Chrome, Firefox, and others, to identify any inconsistencies in the layout. This will help pinpoint if the issue is indeed isolated to Safari.
Review CSS and JavaScript: Inspect the CSS and JavaScript code to ensure there are no browser-specific rules or scripts that might be causing the discrepancy in rendering between Safari and Chrome.
Vendor Prefixes: Check if any CSS properties require vendor prefixes for Safari compatibility. Sometimes, certain CSS features may need prefixes to render correctly in Safari.

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support staff only.

#394618 Copied

Sanjeev

Participant

May 10, 2024 at 11:31

.

Please contact administrator
for this information.

#394621 Copied

Luca Rossi

Support staff

May 10, 2024 at 11:58

Hi @Sanjeev,

We’ve checked on both browsers and we couldn’t reproduce this issue:

– Chrome version 124.0.6367.119: https://prnt.sc/27-vIZkyzqIb
– Safari version 17.4.1 (19618.1.15.11.14): https://prnt.sc/uF52zsb0aiam

Could you please clear all the caches and check again? Or which version of Safari are you using if it’s too old, please update to the latest version.

Warm regards,
The 8Theme Team

#394627 Copied

Sanjeev

Participant

May 11, 2024 at 14:42

I’m delighted that the issue has been successfully resolved, and it’s fantastic that checking the browser version led to identifying the problem. Wishing you a fantastic day ahead!

Thanks & warm regards,

Sanjeev

#394744 Copied

Luca Rossi

Support staff

May 11, 2024 at 14:53

Glad everything is working fine now.

Warm regards,
The 8Theme Team

#394746 Copied
Tagged: customizable header, header space, responsive themes, seo friendly themes, woocommerce themes, woocommerce wordpress, wordpress
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