Preloader on mobile infinite load until you interact with the content

This topic has 2 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Luca Rossi

  • Avatar: Ilya
    Ilya
    Participant
    May 11, 2024 at 16:48

    On desktop the preloader works just fine, no problem.
    However on the mobile version, it loads forever, until you start scrolling or press on the screen, could you have a look? is it because of caching? is it possible to solve?
    For now I have disabled it in order to not confuse the users.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Justin
    Luca Rossi
    Support staff
    May 13, 2024 at 04:33

    Dear Ilya,

    We hope this message finds you well. We have noticed that the preloaders are not visible on the mobile version of the website. Could you kindly provide us with some videos or screenshots for our review?

    Thank you for your attention to this matter.

    Best regards,
    8Theme’s Team

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