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Help! Add to cart button is missing on product page

This topic has 21 replies, 3 voices, and was last updated 6 months ago ago by Rose Tyler

azicard

Participant

May 11, 2024 at 23:15

Good day,

I upgraded to the latest theme and core version and am having lots of issues.:

1) This is the top issue. The “Add To Cart” button is missing form the product page even when I can see in section 3 of the page builder

2) The shop page doesn’t play the categories/subcategories but they are set correctly.

3) When clicking on an item on the main menu, the text overlaps the image and the category link shows Home->Shop->Shop->(Category Name)

Please let me know how I can fix these issues especially the first one!

Thank you for your help!

#394775 Copied Theme version: 9.3

20 Answers

Rose Tyler

Support staff

May 12, 2024 at 05:38

Hello, Azicard,

Thank you for reaching out and detailing the issues you are experiencing.

1/ We would recommend you disable Catalog mode in Theme Options > Shop > Catalog mode.

2/ Please describe the issue in more detail and provide URLs.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

3/ Please try to use code from this topic – https://www.8theme.com/topic/remove-shop-page-from-breadcrumbs/#post-355143

Best Regards,
8Theme’s Team

#394790 Copied

azicard

Participant

May 12, 2024 at 13:11

Good day,

Issue 1) I disabled catelog->mode and it doesn’t fix the problem.

Issue 2) When I clicked on the Shop button on the home page, instead of showing the categories, it shows all the products. And the sidebar shows an error “No product category exists!”. But the under Woocommerce->Shop, everything is set to display categories and subcategories.

Please help me to fix issue 1 as quickly as possible as no one can place an order at the moment.

Thank you again for your help!

Please contact administrator
for this information.

#394832 Copied

Rose Tyler

Support staff

May 12, 2024 at 13:45

Hello, Azicard,

1/ Please clear cache and check then. Add to cart is visible on the single product page – https://prnt.sc/Sq3I_YHQXCgG

2/ Can you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to the XStore theme only? Let us know the result.

If the issue persists with the XStore theme only, please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#394835 Copied

azicard

Participant

May 12, 2024 at 14:18

Hello,

I cleared cache but still can’t see “Add To Cart” button. I tried on two other browsers and none of them showed the button. Please see the attached image.

I also tried on another computer and saw the same thing.

Thank you.

Files is visible for topic creator and
support staff only.

#394837 Copied

Rose Tyler

Support staff

May 12, 2024 at 15:17

Hello, Azicard,

Here is what we see on your site – https://prnt.sc/5xBJKyAQFdVN – https://customcardcanada.com/shop/ribbons-and-cards/blank-cards/generic-pvc-cards/generic-blank-white-pvc-cards/

Best Regards,
8Theme’s Team

#394848 Copied

azicard

Participant

May 12, 2024 at 16:06

Hello,

I switched the theme to Xstore and then switched back. That seems to have fixed the “Add To Cart” button issue but the format is still seems to be wrong. The button is showing right aligned but is set to be left aligned. How can I fix this?

Also, how can I put more space between the product title and the main menu?

Thank you!

#394856 Copied

Rose Tyler

Support staff

May 13, 2024 at 06:47

Hello,

We appreciate your prompt response.

1/ As we can see, you tried our new single product builder https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ but did not apply it for products, so currently settings from Theme Options > WooCommerce > Single Product Builder work on your site, for example – https://prnt.sc/1cI9m6k5Vuma

2/ Space can be added via Header Builder https://prnt.sc/YxrkID-8WH0T or via Single Product Builder > Breadcrumbs > https://prnt.sc/_lYhdcrRNxZc

We hope this information is helpful.

Best Regards,
8Theme’s Team

#394889 Copied

azicard

Participant

May 13, 2024 at 12:00

Good day,

Thank you for confirming.

1) The location of the button is off. It looks correct in the builder but once I log out, it looks like below.

2) The #3 issue in the original list is still there. I added the short code and was able to remove the second shop link, but the name of the second category still sits on top of the images of the subcategories.

Please let me know how I can fix that.

Thank you!

Files is visible for topic creator and
support staff only.

#394939 Copied

Rose Tyler

Support staff

May 13, 2024 at 13:15

Hello, Azicard,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#394959 Copied

azicard

Participant

May 13, 2024 at 13:24

Good day,

Thank you!

Please contact administrator
for this information.

#394962 Copied
Rose Tyler

Support staff

May 13, 2024 at 13:46
Hello, Azicard,

We hope this message finds you well. Kindly utilize the following custom CSS code for your requirement:
```
.category-grid .categories-mask {
    position: revert;
    padding-bottom: 0px;
}
```
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team
#394973 Copied
azicard

Participant

May 13, 2024 at 15:58

Hello,

Thank you for the CSS code.

I added it to Theme Custom CSS->Global CSS and cleared cache of the browser, but it’s still showing the text sitting on top of the image.

Thank you.

#394990 Copied

azicard

Participant

May 13, 2024 at 20:58

Hello,

Please disregard the last reply as the text is now showing below the image.

Out of the original 3 issues that I mentioned, only # 2 remains to be a problem. When clicking on the Shop button on the home page, instead of listing the categories, products were listed and side bar showing an error message “No Product Categories exist.”

I did switch to the default theme Storefront and was able to see the categories being listed (ie the correct behavior). However, when I compared the difference between the child theme and the main theme. It appears that the only difference is in email templates.

Please let me know how I can fix this issue.

Thank you.

Please contact administrator
for this information.

#395012 Copied

Rose Tyler

Support staff

May 14, 2024 at 15:47

Hello, Azicard,

We kindly request that you clear all caches (from plugins, server, and CDN). If possible, please consider disabling them temporarily. It appears that changes made to the shop page are not taking effect, which suggests that the page may be loading from cached data or has been replaced.

Furthermore, we have noticed that new widgets are appearing everywhere except on the shop page. To address these issues effectively, could you also provide us with the FTP details?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your attention to these matters.

Best Regards,
8Theme’s Team

#395126 Copied

azicard

Participant

May 16, 2024 at 21:37

Good day,

Thank you.

Please contact administrator
for this information.

#395530 Copied

Andrew Mitchell

Support staff

May 17, 2024 at 14:23

Hello, azicard,

We hope this message finds you well. We would like to inform you that we have fixed an issue on your website. Please take a moment to review it at your earliest convenience.

We also want to assure you that a fix for this issue will be included in the next theme update.

Thank you for your attention to this matter.

Best Regards,

8Theme’s Team

#395641 Copied

azicard

Participant

May 17, 2024 at 14:42

Good day,

Thank you for fixing the issue!

I notice there was a TEST category added. How can I delete it? I can’t find it under category.

Thank you.

#395647 Copied

Andrew Mitchell

Support staff

May 17, 2024 at 15:18

Regarding the TEST category you mentioned, we have already taken care of its removal from the system. You should no longer see it listed under your categories. If there are any other concerns or if the category still appears on your end, please let us know, and we will investigate further.

Best Regards,
8Theme’s Team

#395660 Copied

azicard

Participant

May 17, 2024 at 15:19

Awesome.

Thank you again for your support!

#395661 Copied

Rose Tyler

Support staff

May 18, 2024 at 09:12

Hello, Azicard,

You’re welcome!

Best Regards,
8Theme’s Team

#395739 Copied
Tagged: fix woocommerce product page, help with woocommerce cart, missing cart button woocommerce, product page button repair, woocommerce add to cart issue, woocommerce wordpress cart solution, wordpress templates troubleshooting
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