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Received a report – E_ERROR was caused in line 698

This topic has 8 replies, 3 voices, and was last updated 4 months, 3 weeks ago ago by Jack Richardson

Chie

Participant

May 15, 2024 at 22:44

I got an email that my site was experiencing a technical issue – looks like the site is back up. I am sharing the error details in the private content area.

Please let me know if there is something I need to do so this doesn’t happen again?

Please, contact administrator
for this information.

#395365 Copied Theme version: 9.3.9

7 Answers

Rose Tyler

Support staff

May 16, 2024 at 06:49

Hello, Chie,

Thank you for reaching out and informing us about the technical issue you experienced with your site.

Please provide us with temporary FTP access. For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#395387 Copied

Chie

Participant

May 23, 2024 at 19:45

Sent access privately

Please contact administrator
for this information.

#396437 Copied

Jack Richardson

Support staff

May 24, 2024 at 10:22

Dear @Chie,

We hope this message finds you well. We are pleased to inform you that we have implemented a fix in the following file: xstore/framework/features/woocommerce/cart-checkout.php.

Could you please verify if the issue has been resolved at your end and share your feedback with us? Your input is invaluable for ensuring the quality and effectiveness of our solutions.

Thank you for your attention and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

#396476 Copied

Chie

Participant

May 27, 2024 at 03:58

I got another error yesterday. Error details in private content area

Please contact administrator
for this information.

#396724 Copied

Jack Richardson

Support staff

May 27, 2024 at 07:47

Dear @Chie,

Thank you for taking the time to report the errors you have encountered. We are currently reviewing the details you provided but require some additional information to fully understand the issues.

Could you please clarify how these errors are occurring? Are they appearing randomly in your error log, or have you encountered them directly on your website? Additionally, it would be helpful to know if there have been any recent changes made to your server, as these could potentially be linked to the errors due to modifications in the code.

If possible, we would greatly appreciate it if you could provide a step-by-step guide, video, or screenshots demonstrating how to reproduce the errors. This information will be invaluable in assisting us to resolve the issues promptly.

Thank you for your cooperation and assistance.

Best regards,
Jack Richardson
The 8Theme Team

#396744 Copied

Chie

Participant

May 28, 2024 at 12:32

I got a notification on email:

WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, XStore Core.

First, visit your website (http://madebychie.blackstonetown.com/) and check for any visible issues. Next, visit the page where the error was caught (link provided) and check for any visible issues.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.5.3
Active theme: XStore Child (version 1.0)
Current plugin: XStore Core (version 5.3.10)
PHP version 8.0.30

=======================
I have not made any modifications myself, I wouldn’t know how.

I cannot reproduce the issue.

Please contact administrator
for this information.

#396951 Copied

Jack Richardson

Support staff

May 28, 2024 at 14:01

Dear @Chie,

We regret to inform you that we are unable to determine the cause of the error you reported. Upon review, we have noted the following:

1. The website you provided is currently functioning normally.
2. The WooCommerce log files do not show any fatal or critical errors in the recent days. You can view the log details here: https://prnt.sc/36BZGqYNl7Te

Given these circumstances, we recommend that you contact your hosting provider to request access to their log files. Hosting providers typically maintain their own logs, which could provide further insights into what may be triggering the error and how it can be reproduced.

Thank you for your understanding.

Best Regards,
Jack Richardson
8Theme’s Team

#396970 Copied
Tagged: e_error line 698, fix woocommerce e_error, resolve woocommerce line 698 error, troubleshoot woocommerce error, woocommerce error report, wordpress e_error solution, wordpress woocommerce templates
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