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I Can not create or activate new child theme

This topic has 4 replies, 3 voices, and was last updated 6 months ago ago by Andrew Mitchell

Danny00

Participant

May 17, 2024 at 00:24

Can not create or activate a new child theme, pls I need help

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support staff only.

#395533 Copied Theme version: 9.3.10

3 Answers

Tony Rodriguez

Support staff

May 17, 2024 at 06:03

Hello, @Danny00,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please downgrade Php version 8.3 to 8.0 on your site.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Afterward, Please try again.

3/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#395542 Copied

Danny00

Participant

May 19, 2024 at 05:18

alright. done, thanks

#395816 Copied

Andrew Mitchell

Support staff

May 19, 2024 at 05:19

Dear Danny00,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#395817 Copied
Tagged: best selling woocommerce, child theme activation, creating child themes, theme activation issues, woocommerce child theme problems, woocommerce themes
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I Can not create or activate new child theme

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