This topic has 4 replies, 2 voices, and was last updated 7 months ago ago by Rose Tyler
The blog post display correctly in Elementor’s preview. I have purged cache already.
Hello, Safe Desires,
Thank you for reaching out to us. We understand that you are experiencing issues with the blog post display in Elementor’s preview, despite having already purged the cache. We apologize for any inconvenience this may have caused and are here to assist you.
Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
See Private content
Hello, Safe Desires,
In an effort to determine whether the issue you reported is specific to our XStore theme, we conducted tests using the default Twenty Twenty-Four WordPress theme https://prnt.sc/Jeza2096tBOH. During our testing, we observed that the same issues persist even with the default theme activated, as shown here: https://prnt.sc/2yQrgRbMOEpe.
This indicates that the problem is not related to our XStore theme. Therefore, we kindly suggest that you contact your hosting provider for further assistance, as they may be able to provide more specific solutions to the issues you are experiencing.
We appreciate your understanding and cooperation in this matter.
Best Regards,
8Theme’s Team
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