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Thumbnails bottom on product page dont set

This topic has 8 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Tony Rodriguez

GNC

Participant

May 22, 2024 at 09:54

hello on elementor i set Thumbnails bottom on product page but it does not set.

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support staff only.

#396215 Copied Theme version: 9.3.10

7 Answers

GNC

Participant

May 22, 2024 at 10:06

screen shot

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#396219 Copied

GNC

Participant

May 22, 2024 at 11:33

https://ibb.co/mv4LPpw

https://pointvit.com/product/ever-white-sl-brillo-non-rectifie-60×60/

website is
pointvit.com/ not new.pointvit.com

#396230 Copied

Tony Rodriguez

Support staff

May 22, 2024 at 12:23

Hello, @GNC,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have identified a potential cache issue that may be affecting the performance of your website. To assist us in diagnosing this problem more accurately, we kindly request that you temporarily deactivate the cache plugin and CDN currently in use on your site. https://imgur.com/9aIBwc9

Please ensure that you access your site using a freshly opened browser after making these changes. This will help us determine if the issue persists without the influence of cached data.

If you can see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is functioning correctly in the Customizer, it should also be functioning on the front end.

We trust that this will resolve the issue you are experiencing.

Should you have any further questions or concerns, please do not hesitate to contact us. Our support team is always ready and available to assist you.

Best Regards,
8Theme’s Team.

#396242 Copied

GNC

Participant

May 22, 2024 at 14:26

i have disabled cache and on the customizer problem is still here

https://ibb.co/DLB4cZH

Files is visible for topic creator and
support staff only.

#396273 Copied

Tony Rodriguez

Support staff

May 23, 2024 at 09:05

Hello, @GNC,

Thank you for your response.

1/ We have conducted a thorough investigation of the issue you reported on our test site. After careful examination, we found that the product image thumbnail at the bottom is functioning and displaying correctly on our test environment.

It appears that the issue is isolated to your site.

2/ We have recently reviewed your website and noticed that the CDN is still active. To assist you further, we have recorded a detailed video which is available in the private content area for your review.

We kindly request that you temporarily disable the CDN on your website and check the functionality again. This will help us ensure that everything is running smoothly.

3/ Please downgrade Php version 8.3 to 8.0 and Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and check again.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#396343 Copied

GNC

Participant

May 23, 2024 at 10:28

ok i have down php to 8.0 now it works

#396362 Copied

Tony Rodriguez

Support staff

May 23, 2024 at 11:35

Hello, @GNC,

It’s good to hear that PHP 8.0 is working for you now. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Have a nice day!

Best regards,
8Theme’s Team

#396370 Copied
Tagged: fix woocommerce thumbnails, product page thumbnails, setting thumbnails bottom, woocommerce product page customization, woocommerce thumbnail issues, wordpress thumbnail solutions, wordpress woocommerce themes
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